installed duplexer not working with Libre Office

Bug #1225558 reported by David Boyd
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned

Bug Description

When I try to print a file from Libre Office Version: 4.1.1.2 on my HP Office Jet 6500 plus with the autoduplex installed and selected it will only print one-sided. I am using Ubuntu 13.04 as the OS and HPLIP 13.13.9.
When I select Libre Office "File-Print-Properties; Paper Size-A4 Autoduplex; Duplex Long-Edge" then click OK, and go back to properties I see that it has changed back to "Duplex Off" and will only print one sided.

I've had no trouble with previous versions of HPLIP.

Here are the details from the Terminal check:

david@david-desktop:~$ hp-check -t
Saving output in log file: /home/david/hp-check.log

HP Linux Imaging and Printing System (ver. 3.13.9)
Dependency/Version Check Utility ver. 15.1

Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION

Status Types:
    OK
    MISSING - Missing Dependency or Permission or Plug-in
    INCOMPAT - Incompatible dependency-version or Plugin-version

---------------
| SYSTEM INFO |
---------------

 Kernel: 3.8.0-30-generic #44-Ubuntu SMP Thu Aug 22 20:52:24 UTC 2013 GNU/Linux
 Host: david-desktop
 Proc: 3.8.0-30-generic #44-Ubuntu SMP Thu Aug 22 20:52:24 UTC 2013 GNU/Linux
 Distribution: ubuntu 13.04
 Bitness: 64 bit

-----------------------
| HPLIP CONFIGURATION |
-----------------------

HPLIP-Version: HPLIP 3.13.9
HPLIP-Home: /usr/share/hplip
HPLIP-Installation: Auto installation is supported for ubuntu distro 13.04 version

Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.

[hplip]
version=3.13.9

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.13.9
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.13.9
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev-acl-rules=yes
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no

Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory

Current contents of '~/.hplip/hplip.conf' file:
[upgrade]
notify_upgrade = true
last_upgraded_time = 1379148066
pending_upgrade_time = 0
latest_available_version = 3.13.9

[settings]
systray_visible = 0
systray_messages = 0

[last_used]
device_uri = "hp:/net/Officejet_6500_E710n-z?ip=192.168.1.101"
printer_name =
working_dir = .

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
interval = 5
device_list =

[fax]
voice_phone =
email_address =

[installation]
date_time = 15/09/13 11:22:20
version = 3.13.9

 <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>

--------------------------
| External Dependencies |
--------------------------

 policykit Admin-Policy-framework OPTIONAL - 0.105 OK -
 gs Ghostscript REQUIRED 7.05 9.07 OK -
 network Network-wget OPTIONAL - 1.14 OK -
 scanimage Shell-Scanning OPTIONAL 1.0 1.0.23 OK -
 avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
 dbus DBus REQUIRED - 1.6.8 OK -
 cups CUPS REQUIRED 1.1 1.6.2 OK 'CUPS Scheduler is running'
 xsane SANE-GUI OPTIONAL 0.9 0.998 OK -

-------------------------
| General Dependencies |
-------------------------

 reportlab Python-PDF-Lib OPTIONAL 2.0 2.6 OK -
 libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
 pil Python-Image-Lib OPTIONAL - 1.1.7 OK -
 pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.10 OK -
 libjpeg JPEG-Lib REQUIRED - - OK -
 libpthread POSIX-Threads-Lib REQUIRED - 2.17 OK -
 python-dbus Python-DBUS REQUIRED 0.80.0 1.1.1 OK -
 python-devel Python-SDK REQUIRED 2.2 2.7.4 OK -
 pyqt4 Python-Qt4 REQUIRED 4.0 4.10 OK -
 cups-devel CUPS-SDK REQUIRED - 1.6.2 OK -
 sane-devel SANE-SDK REQUIRED - 1.0.23 OK -
 libusb USB-Lib REQUIRED - 1.0 OK -
 sane Scan-Lib REQUIRED - 1.0.23 OK -
 cups-image CUPS-Image-Lib REQUIRED - 1.6.2 OK -
 libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.4.3 OK -
 python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
 python-notify Desktop-notifications OPTIONAL - - OK -

------------------------------
| Compile Time Dependencies |
------------------------------

 gcc gcc-Compiler REQUIRED - 4.7.3 OK -
 libtool Build-tools REQUIRED - 2.4.2 OK -
 make GNU-Build-tools REQUIRED 3.0 3.81 OK -

----------------------
| Python Extentions |
----------------------

 cupsext CUPS-Extension REQUIRED - 3.13.9 OK -
 pcardext PhotoCard-Extension REQUIRED - 3.13.9 OK -
 hpmudext IO-Extension REQUIRED - 3.13.9 OK -

-----------------------
| Scan Configuration |
-----------------------

 hpaio HPLIP-SANE-Backend REQUIRED - 3.13.9 OK 'hpaio found in /etc/sane.d/dll.conf'
 scanext Scan-SANE-Extension REQUIRED - 3.13.9 OK -

------------------------------
| DISCOVERED SCANNER DEVICES |
------------------------------

device `hpaio:/net/Officejet_6500_E710n-z?ip=192.168.1.101' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one

--------------------------
| DISCOVERED USB DEVICES |
--------------------------

No devices found.

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

Officejet_6500_E710n-z
----------------------
Type: Printer
Device URI: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.101
PPD: /etc/cups/ppd/Officejet_6500_E710n-z.ppd
PPD Description: HP Officejet 6500 e710n-z, hpcups 3.13.9
Printer status: printer Officejet_6500_E710n-z is idle. enabled since Sat 14 Sep 2013 20:47:29 NZST
error: Unable to communicate with device (code=12): hp:/net/Officejet_6500_E710n-z?ip=192.168.1.101
error: unable to open channel
error: Communication status: Failed

Officejet_6500_E710n-z_fax
--------------------------
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.101
PPD: /etc/cups/ppd/Officejet_6500_E710n-z_fax.ppd
PPD Description: HP Fax4 hpcups
Printer status: printer Officejet_6500_E710n-z_fax is idle. enabled since Sat 14 Sep 2013 20:47:29 NZST
error: Unable to communicate with device (code=12): hpfax:/net/Officejet_6500_E710n-z?ip=192.168.1.101
error: unable to open channel
error: Communication status: Failed

--------------
| PERMISSION |
--------------

groups user-groups Required - - OK david adm lp cdrom sudo dip plugdev lpadmin sambashare

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
None

Missing Optional Dependencies
-----------------------------
None

Total Errors: 2
Total Warnings: 0

Done.
david@david-desktop:~$

Revision history for this message
David Boyd (daboyd) wrote :

Solved this problem. I had deleted the previous packages of Ubuntu HPLIP and when I ran "sh /home/david/Desktop/hplip-3.13.9.run " and chose "i=Remove and Install" it did not down load the package "Printer-driver-postscript-hp". I downloaded this using the Syhnaptic and the duplexer now works fine.

Sorry for the trouble.
- David.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.