GNOME Disks

gnome-disks won't do SMART on NVME drive

Bug #1873398 reported by John Gilmore on 2020-04-17

This bug affects 13 people

Affects		Status	Importance	Assigned to	Milestone
	GNOME Disks	New	Unknown	auto-gitlab.gnome.org-gnome-gnome-disk-utility-- #50
	gnome-disk-utility (Ubuntu)	Triaged	Low	Unassigned

Bug Description

I'm running 20.04 beta amd64 Desktop from a USB stick of the live ISO.

I opened Disks (gnome-disks) and it sees all my drives, but it won't show SMART stats on my NVME drive (Samsung SSD 970 EVO Plus 500GB). The SMART menu item is greyed out. It works fine on other drives.

The NVME has SMART support; it works fine with smartctl -a /dev/nvme0n1 for example. (Though smartctl is not in this live ISO, I have apt-get installed it at another time and tried it; and
it works fine in the Ubuntu 18.04 that is installed on this machine.)

I've attached a screencast showing the failure.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-disk-utility 3.36.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.4.0-21.25-generic 5.4.27
Uname: Linux 5.4.0-21-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu22
Architecture: amd64
CasperVersion: 1.442
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 17 07:32:43 2020
ExecutablePath: /usr/bin/gnome-disks
LiveMediaBuild: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402)
ProcEnviron:
SHELL=/bin/bash
XDG_RUNTIME_DIR=<set>
PATH=(custom, no user)
LANG=C.UTF-8
SourcePackage: gnome-disk-utility
UpgradeStatus: No upgrade log present (probably fresh install)

See original description

Tags:

Revision history for this message

John Gilmore (gnu-gilmore) wrote on 2020-04-17:

screencast of Disks failing to show SMART data on NVME drive Edit (1.3 MiB, video/webm)
Dependencies.txt Edit (21.9 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (73.6 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (1.3 KiB, text/plain; charset="utf-8")

Revision history for this message

Sebastien Bacher (seb128) wrote on 2020-04-17:

Thank you for your bug report, indeed that's a known issue, see upstream report
https://gitlab.gnome.org/GNOME/gnome-disk-utility/-/issues/50
which requires udisks work, see https://github.com/storaged-project/udisks/issues/386

Changed in gnome-disk-utility (Ubuntu):
importance:	Undecided → Low
status:	New → Triaged

Revision history for this message

gdp77 (gdp77) wrote on 2022-03-06:

HDsentinel vs gnome-disk SMART data Edit (248.3 KiB, image/jpeg)

I confirm this bug. I am not able to get any smart data from my NVME, which btw is my boot drive. This is NOT a low importance bug, please change to high importance, as it may lead to loss of critical data. The user should be able to know the SMART data and health of his/her NVME drive.

I am wondering why HDsentinel for Linux is able to read SMART DATA and not the gnome-disk utility. See attached image

The current date is MAR 2022.

Bug Watch Updater (bug-watch-updater) on 2022-05-20

Changed in gnome-disk-utility:
status:	Unknown → New

Revision history for this message

Andres Schwartz (anyeos-3) wrote on 2022-08-11:

I have connected a mixture of disks, NVMe, SSD and two mechanical hard drives. All have the Smart Data menu grayed out.
Using smartctl -a works awesome (it reports nvme and ssd smart data too).
I reinstalled gnome-disks but same behaviour. I run it as root, same behaviour.

So it is a bug in gnome-disks.

OS: Ubuntu 20.04.4 LTS
Kernel 5.11.0-46-generic

John D (jdoe255) on 2022-12-07

description:

updated

Mantas Kriaučiūnas (mantas) on 2022-12-20

tags:

added: jammy
removed: amd64

Revision history for this message

Ufos92 (ufos92) wrote on 2023-02-14:

Got two samsung NVMe. Can't get smart info for either of them from gnome disks. `smartctl` works fine.

Revision history for this message

Roman Martin (ubuntupsyx) wrote on 2023-03-04:

The bug is still present.

OS: Ubuntu 22.04.2
Kernel: 6.1.9
gnome-42-2204

Does the issue come from snap?

Revision history for this message

Lancillotto (antonio-petricca) wrote on 2023-04-19:

Same for me on Ubuntu 22.04 and Kernel 5.19.

Revision history for this message

Mantas Kriaučiūnas (mantas) wrote on 2023-04-23:

@Roman Martin (ubuntupsyx) this issue with NVME SSD still isn't fixed in upstream gnome-disk-utility project, so it wouldn't be fixed in Ubuntu until this bug isn't fixed:
https://gitlab.gnome.org/GNOME/gnome-disk-utility/-/issues/50