Evergreen

Holds can get stuck with a hold status of -1

Bug #1526605 reported by Michele Morgan
18
This bug affects 4 people
Affects Status Importance Assigned to Milestone
Evergreen
New
Undecided
Unassigned

Bug Description

If the status of the current_copy for a hold that is Ready for Pickup is changed, the hold status will display as -1. Holds with status -1 will never be retargeted or fulfilled without staff intervention. Holds in this status can be retargeted by a staff user and they will proceed normally.

Tags: circ-holds
Revision history for this message
Erica Rohlfs (erohlfs) wrote :

Not a duplicate, but I'm wondering if this bug is related to https://bugs.launchpad.net/evergreen/+bug/1469287.

Revision history for this message
Erica Rohlfs (erohlfs) wrote :

Michele, I'm marking this bug incomplete, because I cannot reproduce the -1 status with the information provided to finish testing. Is there a specific status that the Ready for Pickup item can be switched to for testing the behavior you see?

I'm testing in version 2.9.0.

Changed in evergreen:
status: New → Incomplete
Revision history for this message
Dawn Dale (ddale) wrote :

Hi Erica and Michele,

I can't reproduce this either but our libraries are seeing it. In the case today, the item was accidently scanned twice when it was received in transit causing the -1 status. I am wondering if the hold is canceled while in transit it causes this status. I will try to reproduce it again and see if I can get results.

Thanks,

Revision history for this message
Andrea Neiman (aneiman) wrote :

I'm resetting the status back to new as I have heard other customer reports of this. If anyone can confirm, please do so & provide detailed testing steps.

Changed in evergreen:
status: Incomplete → New
Tiffany Little (tslittle)
tags: added: holds
Michele Morgan (mmorgan)
summary: - Stuck holds can with hold status -1
+ Holds can get stuck with a hold status of -1
Dan Briem (dbriem)
tags: added: circ-holds
removed: holds
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