Add featured questions to the support system

Isn't that what the "Popular" category already does with the voting system?

Daniel: yes it should

So I guess, fix released since we already do this? xD

This isn't how it works now. Take a look at the "Popular" tab. It has what people have voted as popular questions. But there's no way to spotlight ones we feel are really good/important. I understand the idea that the community will decide, but if that's the case, the single most important thing our community thinks is that we need to have our site in multiple languages. In reality, that's a vocal minority voting for a single answer.

By having promoted answers, we could essentially create a small set of really important questions that would be easily accessible. Not the most "popular" questions, but ones we feel people should read.

I dunno if that's really a vocal minority. According to the analytics that I have, the US was less than a quarter of the visits we had this month. German, Italian, French, Portuguese, Spanish, Russian, and Polish seem to be popular language groups to target. In fact, if we divide visits by continent, we have more European visitors than American visitors.

Now, one thing we don't currently take into account is duplicate questions. There are several questions that have been asked several times. If we added together the votes of those duplicate questions, I'm sure they'd be more important.

It does seem that quite a large point of interest is Rumors. Maybe with Categories implemented, we could filter out Rumors from the popular questions and it would make Answers more support-friendly?

I would tend to agree with Dan, but it seems like it would still be nice to have a way to manually promote questions to a FAQ section. This could either be an editable wiki where Devs/Mods can handcraft questions and answers for better readability, or just a hand-picked selection of questions from the answers system.