Document Library

Updates on staff site ignoring older available documents!!

Bug #383126 reported by Richard H.
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Document Library
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Undecided
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Bug Description

This is very weird!

We have a number of currently available documents in a category in the DL. They were showing up on the web site earlier today. They have all been available for months and haven't been amended in any way until this morning.

I updated a few of the documents to new versions today, and on visiting the web page it now only shows the documents that I have updated today. The other documents that were showing earlier (which are all still within their dates in regards to availability) are no longer appearing!

I've double-checked everything (the documents, the web page and the DL Listing objects, including clearing the local web browser settings for cache, cookies, etc.) and everything is exactly as it should be! I deleted and recreated the DL Listing object in Silva, but got the same results!

For some reason, unless the documents are amended today then the update is ignoring the other available documents!

Revision history for this message
Richard H. (richard-hewison) wrote :

Further to the problem reported earlier, the documents in question are to be found within the Document Library User Guides located at /isd/guides/dl on our staff web site.

The guides in question are split into two sub-categories within the 'Staff/Document Library' category - 'important' and 'standard' - and it is the 'important' category where we first noticed the problem.

The relevant DL listing item in Silva (isd-guides-dl-important) was deleted and recreated and it still doesn't display currently 'available' documents *unless* they have been amended, submitted, approved and made available today. The older 'available' documents are not appearing there.

We haven't investigated any other sections as we don't want to lose those that are currently working okay (baring in mind that the listing was showing all the correct documents earlier today untilk I updated one of them and re-submissed, approved and made it available).

Help!

Revision history for this message
Richard H. (richard-hewison) wrote :

We can compare the same page on the test server with the live server. On test (which is based upon data from the start of March '09), the very same documents are being displayed on the web page, whilst on the live server, they aren't being displayed at all.

We suspect that this problem is somehow related to the recent changes on arana - possibly the fix that was snuck in to prevent illegal characters (according to XML) causing the updates to fail?

Revision history for this message
Sylvain Viollon (thefunny) wrote :

Hello,

   You should a mail for those kind of (important) bugs in production. And they are UoB specific (if it's due to the update like you say), so I guess it's better for when to be on the UoB mailing list. Unfortunately we (at least I) don't read launchpad bugs everyday, because we (I) don't have enough time :(.

   Anyway, what you describe to me seems strange as well. I am two hundred percent sure that the fix we applied didn't change that at all (that fix change *how* the content is formatted to XML, not *which* content is formatted).

   Did you try to reset the DL connector in Silva (purge button), and refresh it? Are you sure all documents are available correctly on the DL instance (it have not been updated in 3 months, so maybe changes happened on that side as well).

   If the purge doesn't do anything, could you send us, on the mailing list, links to page in Silva where documents should appears, and links to the corresponding documents in the DL instance ?

   Best regards,

  Sylvain,

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