Dell Latitude 5480/5488: Resume failures related to AC/battery state

Bug #1866343 reported by Paul Menzel
12
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Dell Sputnik
Confirmed
Undecided
Unassigned

Bug Description

With a Dell Latitude 5480/5488 with Dell’s Ubuntu 18.04 (updated), our user has similar problems as
described in bug 1661741 ([Dell Inc. Latitude E5470] suspend/resume failure) [1]. This bug was opened over *three* years ago, so it’d be great if this was fixed.

[1]: https://bugs.launchpad.net/dell-sputnik/+bug/1661741

Revision history for this message
Paul Menzel (paulmenzel) wrote :

In our case, reboots then hang without AC, and only GRUB’s *Loading initramfs* is visible. Forcefully turning it off, and adding `maxcpus=1` to the Linux kernel command line in the GRUB menu, gets it to boot.

Revision history for this message
Pinet (delluser) wrote :

I have a similar problem on DELL Precision 7740 (laptop):
1) suspend
2) unplug the cord
3) try to resume : the computer does not resume, but the keyboard is lighted
4) hard reboot (by pressing the power button during several seconds)
5) at the next boot, the computer hangs just after the GRUB.

Tested on Kubuntu 18.04 (updated), and with several Kernel: 4.14, 4.15, 4.18, 5.3.

Revision history for this message
Pinet (delluser) wrote :

(also tested with the recent kernel 5.6-rc7 - there is the same problem)

Pinet (delluser)
Changed in dell-sputnik:
status: New → Confirmed
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Pinet, can you please file a new bug agains linux source package?

Revision history for this message
Pinet (delluser) wrote :

I have create a new bug report:
https://bugs.launchpad.net/dell-sputnik/+bug/1871491

A similar bug affects several Dell laptop models:
- Dell 5480/5488 :
https://bugs.launchpad.net/dell-sputnik/+bug/1866343
- Dell E5470 :
https://bugs.launchpad.net/dell-sputnik/+bug/1661741
(Note that the bug https://bugs.launchpad.net/dell-sputnik/+bug/1661741 is not fixed; it has been changed, by error, to fixed. Please, it will be nice if somebody can change the status to "confirmed")

Revision history for this message
Paul Menzel (paulmenzel) wrote :

We experienced this now too with a Dell Precision 3540 with dedicated AMD graphics card.

I created an issue against the Linux source package [1].

[1]: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1883065

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.