Dell Sputnik

XPS 13 9360 touchpad stops working

Bug #1713016 reported by Vincenzo Di Somma
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Dell Sputnik
New
Undecided
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linux (Ubuntu)
Incomplete
Undecided
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Bug Description

I just got my XPS 13 9360 developer editions, I updated the BIOS to 2.1.0 and I installed ubuntu-gnome-16.04.3-desktop-amd64 on it.
I'm having issues with the trackpad, it behaves erratic and, sometimes, just stop working for few seconds, sometimes it stops completely.
The issues has been reported to DELL already.[1]
Following the indications in this blog post [2] reduces the problem but does not make it disappear.

[1] http://en.community.dell.com/techcenter/os-applications/f/4613/t/19997691?pi22229=1
[2] https://medium.com/@patrickmmartin/dell-xps-13-9360-journey-to-linux-trackpad-fix-a2d9b551d291

Vincenzo Di Somma (vds)
summary: - XPS 13 9360 touchpad
+ XPS 13 9360 touchpad stops working
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

First, try the latest mainline kernel [1] to see if the fix is already in upstream kernel.

[1] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.13-rc7/linux-image-4.13.0-041300rc7-generic_4.13.0-041300rc7.201708272131_amd64.deb

Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1713016

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
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