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Hello!
I definitely agree that "Contact Actions" should not be used for this.
But as of the other points, I personally prefer everything to be customizable: when to animate the icon (minimized coccinella or not, minimized chat or not), the animation time and whether to keep the wings open or to just continue flapping. But this is my personal point of view. I do also believe that many users wish to see as simple interface as possible, so they probably won't like too many options in the settings dialogs.
I'm not sure about what way do you usually go (simpler interface vs. more customizable program).
Finally, the preferred settings for me would be:
- the animation starts when an incoming message of any type (chat or a normal message) is received and when I do not see the chat window (the window is inactive and is hidden behind some other windows; the window is on inactive workspace; the window is minimized; etc.).
- the animation ends only when I see the chat window, not by some kind of a timeout (but keeping the wings opened without flapping after some time of flapping is a nice option too);