Password reset emails offer no advice regarding impersonation attempts

Bug #1723611 reported by Colin Watson
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Canonical SSO provider
Confirmed
High
Unassigned

Bug Description

This morning I received two reset-password emails from SSO, as follows:

  Subject: Ubuntu One: Forgotten Password

  Hello

  You have requested a new password for your Ubuntu One account.

  Click the following link to automatically confirm your reset:

  [redacted]

  Thank you,

  The Ubuntu One team
  https://login.ubuntu.com

(I didn't originate these requests; a little brief log analysis shows that they originated from an IP address in Poland.)

I think that we have at least the following problems here:

 * the email assumes the user originated the request, and does not advise them on what to do if they didn't
 * the email should perhaps tell the user what IP address the request originated from or some other similar contextual information (User-Agent maybe?); compare e.g. Twitter's emails when you use a new device to access your account
 * there is no way to say "cancel this reset attempt" and thereby consume the authtoken so that it cannot be used by anyone else

Tags: bite-size
Daniel Manrique (roadmr)
Changed in canonical-identity-provider:
status: New → Confirmed
importance: Undecided → High
tags: added: bite-size
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