Ubuntu 11.11 to 12.04 upgrade leaves blank or empty desktop on first reboot

Bug #964044 reported by JP Vossen
20
This bug affects 4 people
Affects Status Importance Assigned to Milestone
unity (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

I did an 'update-manager -d' upgrade of a pretty stock Ubuntu 11.11 to 12.04. It asked 2-3 questions about overwriting changed config files, which I allowed, otherwise the upgrade was very smooth. But when I rebooted and logged in, the desktop is empty. The display is working and the default wallpaper is up, and it says "ubuntu 12.04 LTS" in the lower left, but that's it. No Unity (no it's not just hiding), no hot keys, no nothing.

When I CTRL-ALT-F1 and log in, then run 'ps auwx' though, I see a bunch of Unity lenses and stuff. And there's a Gedit session that I didn't open (but may have had open prior to the upgrade and reboot). So the stuff seems to be running, I just can't see it. When I move the mouse around the screen, the cursor changes too, like I'm over a Gedit session (so I change from arrow to "I" bar, then back to arrow on the other side). But I see nothing on the screen but wallpaper.

The machine is a test Dell Inspiron 1524 laptop that previously ran Ubuntu 11.11 OK, though it ran the hardware hot and would hard lock & crash from time to time while sitting there with maybe a few Firefox tabs open and nothing else. I can access it from TTY1 or SSH, but no gui.

Nothing much jumps out at me from the logs, maybe except this:
gnome-session[2875]: WARNING: Failed to start app: Unable to start application: Failed to execute child process "wicd-gtk" (No such file or directory)

Then I tried a 'sudo halt' from my SSH session and hit ESC on the splahs screen. I get "...System halted." but it did NOT power off. I left that sit there for several minutes, but no power off. I powered off manually, yanked power and better and let it sit for a few minutes, then powered up again.

This did not help, same symptoms...

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-20.32-generic 3.2.12
Uname: Linux 3.2.0-20-generic x86_64
ApportVersion: 1.95-0ubuntu1
Architecture: amd64
Date: Sat Mar 24 13:52:37 2012
DistUpgraded: 2012-03-24 13:42:38,082 DEBUG enabling apt cron job
DistroCodename: precise
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) [8086:2a02] (rev 0c) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:022f]
   Subsystem: Dell Device [1028:022f]
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
MachineType: Dell Inc. Inspiron 1525
ProcEnviron:
 SHELL=/bin/bash
 TERM=screen
 PATH=(custom, no user)
 LC_COLLATE=C
 LANG=en_US.UTF-8
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-20-generic root=UUID=6f742e19-1931-4ba0-ad52-cdd5b5189a63 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to precise on 2012-03-24 (0 days ago)
dmi.bios.date: 10/16/2008
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A16
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA16:bd10/16/2008:svnDellInc.:pnInspiron1525:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct8:cvr:
dmi.product.name: Inspiron 1525
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.7.2-0ubuntu1
version.ia32-libs: ia32-libs 20090808ubuntu35
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.2-0ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

Revision history for this message
JP Vossen (jp-jpsdomain) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in unity (Ubuntu):
status: New → Confirmed
Revision history for this message
assassini (assassini) wrote :

I have the same issue. I can get to the login screen just fine, but the dekstop is empty after logging in. Selecting the "Ubuntu 2D" shell from the login screen seems to work perfectly though.

Revision history for this message
JP Vossen (jp-jpsdomain) wrote :

Thanks assassini! I did think of that, but how to do it wasn't obvious & I got distracted and never really followed up. 2d worked for me two, and now that we talk about it, I vaugly recall having to go out of my way to specially install and use 2d on the previous release, so I should have seen this coming...

Having said that, *something* needs to detect that 3d Unity isn't going to work and degrade more gracefully to 2d...

The "greeter" (whatever one it is this week) should also be more clear about your session options. Clicking on the Ubuntu logo for this function is *not at all intiative*! There are some options near the top right (which you also need to really look around for, since all of the action is at the opposite side of the screen on the lower left), so perhaps adding "Session" or some better word, since normal uses may not know what a "session" is, would help.

Revision history for this message
brownknight (ramilclarin) wrote :

I don't know if my case is related. I have been using 12.04 beta since Alpha 2 and it is working fine. I had a partial upgrade last night which went fine. But this morning when I logged in, the desktop shows the curson and the wallpaper. Everything else is gone. No desktop icons or thumbnails, no dash or unity. Curson moves fine but clicking on any keys does not do anything. All I can do was to force-shutdown my laptop (Dell E1505).

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 963633, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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