Ubuntu
empathy package

Since latest update Gtalk and MSN no longer will connect

Bug #928767 reported by psypher on 2012-02-08

This bug report is a duplicate of: Bug #925353: All my Hotmail contacts appears offline , this was not happening on ubuntu oneiric , it only effects precice.. Edit Remove

14

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	empathy (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Since updating I am no now longer able to log into MSN or Gtalk using empathy.

On MSN is says network error, on Gtalk it says password required. I have tried to recreate the accounts in "ONline Accounts" and tried manual account in empathy.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: empathy 3.3.4-0ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-12.21-generic 3.2.2
Uname: Linux 3.2.0-12-generic x86_64
ApportVersion: 1.91-0ubuntu1
Architecture: amd64
Date: Wed Feb 8 11:38:26 2012
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Alpha amd64 (20111129.1)
SourcePackage: empathy
UpgradeStatus: Upgraded to precise on 2011-12-21 (49 days ago)

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Revision history for this message

psypher (psypher246) wrote on 2012-02-08:

#1

Dependencies.txt Edit (7.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (138 bytes, text/plain; charset="utf-8")

Revision history for this message

Bilal Shahid (s9iper1) wrote on 2012-02-08:

#2

Thank you for taking time in filing the bug to make ubuntu better.
please attach the butterfly(msn),jabber debug log file with the bug report,?

you can get it from help==> debugg menu

Changed in empathy (Ubuntu):
status:	New → Incomplete
importance:	Undecided → Low

Revision history for this message

psypher (psypher246) wrote on 2012-02-09:

#3

mission-control-09-02-12_08-56-44.log Edit (79.2 KiB, text/plain)

Revision history for this message

Bilal Shahid (s9iper1) wrote on 2012-02-10:

#4

i have also seen this bug with my self so i did sudo apt-get update and than came to 3.3.5 and i can login now from gmail and msn..please you also update and than see if the bug is still there.

Revision history for this message

psypher (psypher246) wrote on 2012-02-21:

#5

Has the "Online accounts" feature been removed. I installed a fresh copy of 12.04 and it no longer exists in the user menu or the system settings. I have now gone and deleted my "online accounts" which is still present on my 64bit machine. I have been working on this install since 12.04 was released and added my accounts as per normal IN empathy and now they working. I did try this the other day but made no difference.

I suspect the online accounts feature was causing an issue hence why it has been completely removed.

For me this bug is fixed

Revision history for this message

psypher (psypher246) wrote on 2012-02-21:

#6

AARG I spoke too soon. This is not fixed. When i closed my empathy and opened it again it's all disconnected again and the deleted online accounts are back. How do i fix this? delete my empathy folders?

Revision history for this message

Bilal Shahid (s9iper1) wrote on 2012-02-21:

#7

i have seen this issue when internet got slow and its speed become down and only with hotmail account not with gmail.. now working fin for me
can you please attach the msn butterfly debug log file and jabber log file when this happen ?
you can get it from help ==> debug menu

Revision history for this message

psypher (psypher246) wrote on 2012-02-21:

#8

Hi Bilal, before I try that. How do i get these "ONLINE ACCOUNTS" deleted from empathy. I keep deleting them and they kee re-appearing. Even when i delete:

.mission-control/accounts/accounts.cfg
.config/Empathy

Still when I open the app the accounts are there?

Revision history for this message

psypher (psypher246) wrote on 2012-03-01:

#9

mission-control-01-03-12_11-13-58.log Edit (88.4 KiB, text/plain)

HI Bilal,

Ok I FINALLY got the online accounts deleted and got gmail working. But MSN connects but does not show any of my contacts as online.

Please see attached debug log

Revision history for this message

Bilal Shahid (s9iper1) wrote on 2012-03-01:

#10

yes there is a problem with that i have a duplicate of that one bug.as well
thanks for reporting the bug, marking it duplicate of that one and feel free in reporting the bugs you find.
bug # 925353

Changed in empathy (Ubuntu):
status:	Incomplete → Invalid
importance:	Low → Undecided

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