"Inkscape has stopped working" Win7 picture linked in

- not reproduced on Windows 7 (32 bit), Inkscape rev 10670
- could you provide additional info, for example:
a) full path name of the source jpg file
b) full path name of the location where you try to save the svg file
c) path name where Inkscape is installed
d) does this happen with all jpg files or just some. If just some, could you attach the jpg file?

Possibly related to the cascading failures (originally triggered by a dot in one of the directory names of the full path to the location used to save an SVG file into) as described in Bug #872669 “unable to save new documents”?
 <https://bugs.launchpad.net/inkscape/+bug/872669>

Hi. I had this feeling that it would be hard to reproduce on another W7 computer. I use 32 bit windows (forgot to say).

I also have admin rights on that computer.

I'm trying to answer the best I can:

a - on a network drive. Cannot remembered if I have tried with a local drive.
b - Have tried several locations, both on network drive and on local drive.
c - D:\Programmer\Inkscape (compressed version, not installed)
d - It seems to happen with all jpg files. I'm not completely sure wheter it's a problem with png's too.

It's on a work-computer, and I cannot effort using much time to test. I can double chechk tomorrow at work if I get time for it.

First time this happens I was using r10638 (I think). Before that time, this failure never happens.
After it happends first time, this failure was around for all nightly builds of Inkscape.
I also tested r10414 (that I've considering being a rater stable version), but that too failed - hang when saved and picture file was linked in.

It's just like if a "failure-switch for all beta versions" was turned on that day. Like everybody else - I haven't done anything that should "activate" this failure.

My bet is that there must be a setting somewhere that Inkscape "doesn't like". So is it to find the settings folder on W7.

> So is it to find the settings folder on W7.

described at the bottom in this comment:
<https://bugs.launchpad.net/inkscape/+bug/872669/comments/4>

Ok, now I have done some basic test.

I tested with version r10669on the win7 computer:

It doesn't matter if I import a jpg or a png file. Crash when save.

It doesn't matter where the files (both where I tried to save the svg file and the location of raster file) is located.

I did a total of four test with any combination of svg location (local and on network drive) and raster format (png/jpg).

I deleted the settings file, Inkscape still fails to save.

But, if any dot in filename may cause such a bug, then I can inform that the path of the setting folder does include a dot. It is:
C:\Users\<name>.<companyname>\AppData\Roaming\inkscape

There is no way I can change this folder name.

Hi.

Newest version of Inkscape is still totally useless.

I assume you cannot reproduce the error because the setup of my work computer is:
* Norwegian 7 (32bit)
* Admin right, but is a computer is in a domain
* My username is because of the above condition containing a dot
* Recent updates. Again, I guess language is a major factor here.

Aso I assume that a W7 automatic update could be the direct cause of the error I get.

I have added some screenshots on how the error looks like (the num #1 is slightly different because I couldn't hit prtScn fast enough at first chance).

I hope you guys solve this before you decide to release Inkscape as a stable version, because it isn't stable much stable here.

I'm successfully using version 0.48.2. Any version later than that will crash on the computer I'm using at work.

The screen shots is taken while running (crashing) version Inkscape 0.48+devel r10773.

Thanks

I forgot to post a result from GDB.

_______________________________________________
Microsoft Windows [Versjon 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. Med enerett.

C:\Users\[username.company]>d:

D:\>cd D:\Programmer\dev\inkscape

D:\Programmer\dev\inkscape>gdb.exe

GNU gdb 6.8

Copyright (C) 2008 Free Software Foundation, Inc.

License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>

This is free software: you are free to change and redistribute it.

There is NO WARRANTY, to the extent permitted by law. Type "show copying"

and "show warranty" for details.

This GDB was configured as "i686-pc-mingw32".

(gdb) file inkscape.exe inkscape.dbg

Reading symbols from D:\Programmer\dev\inkscape/inkscape.exe...(no debugging sym

bols found)...done.

Reading symbols from D:\Programmer\dev\inkscape/inkscape.dbg...done.

(gdb) run

Starting program: D:\Programmer\dev\inkscape/inkscape.exe

[New thread 2744.0xb2c]

[New thread 2744.0xb78]

[New thread 2744.0xe8c]

[New thread 2744.0x1f0]

[New thread 2744.0x18c]

[New thread 2744.0x730]

warning: HEAP[inkscape.exe]:

warning: HEAP: Free Heap block 7fc4720 modified at 7fc48a0 after it was freed

Program received signal SIGTRAP, Trace/breakpoint trap.

0x77955605 in ntdll!RtlpSetUserPreferredUILanguages ()

   from C:\Windows\system32\ntdll.dll

(gdb)
_______________________________________________

I run this 23/11 2011, so I probably used the r10746 version back then.

I tried to run GDB on the most recent version, but didn't suceed to launch Inkscape from GDB.

Hi.

A colleague at work allowed me to run Inkscape on her windows machine. This windows 7 32 bit is pretty much set up the same that mine computer at work.
Unless one critical thing that I haven't been able to test before. My colleague's computer has never had any version of Inkscape running on it before, it's pretty much a clean setup.

So I downloaded Inkscape version r10817 (2. january 2012) from here
"https://skydrive.live.com/?cid=09706d11303fa52a&sc=documents&id=9706D11303FA52A!137"

and unpacket all files in "C:\Program files\Inkscape\"

Then I did the same test (linked image and try to save svg file) as before.

Guess what? Inkscape CRASHED AGAIN, just the same way. Just the same windows warning - "Inscape has stopped working, windows is looking for a solution on the problem".

That one solves the biggest question earlier - Did this error occur only for one single computer. No, it don't. It seems to be a problem with about all computers running a updated W7 32bit norwegian version AND being set up in an office environoment.

However I don't know if this error will occur on a W7 32bit norwegian computer in a home enviromoment.

Hi.

I have tried several times now to run GDB. Problem is that Inkscape does not behave as when run normally. When run from GDB, Inkscape crashes already when trying to import a picture.

I've installed Virtualbox and tried to install an updatet W7 32bit english version. I could not reproduce the error.

Anyway, I've collected some entries from Windows log and I hope the information can be to any help.
I followed same procedure as described in first post. Here is the log(s):

----- PROGRAM LOG ----------

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2012-02-02T08:01:15.000000000Z" />
  <EventRecordID>21160</EventRecordID>
  <Channel>Application</Channel>
  <Computer>GeirK-PC.hfestelverk.fm.no</Computer>
  <Security />
  </System>
- <EventData>
  <Data>inkscape.exe</Data>
  <Data>0.48.0.9</Data>
  <Data>4f15f289</Data>
  <Data>ntdll.dll</Data>
  <Data>6.1.7601.17725</Data>
  <Data>4ec49b60</Data>
  <Data>c0000374</Data>
  <Data>000c380b</Data>
  <Data>448</Data>
  <Data>01cce180c1d45a72</Data>
  <Data>D:\Programmer\inkscape_r10898\inkscape.exe</Data>
  <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
  <Data>13d7f682-4d74-11e1-b789-b8ac6f46217a</Data>
  </EventData>
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
  <EventID>754</EventID>
  <Version>0</Version>
  <Level>4</Level>
  <Task>0</Task>
  <Opcode>2</Opcode>
  <Keywords>0x8000000000000000</Keywords>
  <TimeCreated SystemTime="2012-02-02T07:58:35.959459400Z" />
  <EventRecordID>21159</EventRecordID>
  <Correlation />
  <Execution ProcessID="3316" ThreadID="3108" />
  <Channel>Application</Channel>
  <Computer>GeirK-PC.hfestelverk.fm.no</Computer>
  <Security UserID="S-1-5-18" />
  </System>
  <EventData />
  </Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2012-02-02T08:01:25.000000000Z" />
  <EventRecordID>21161</EventRecordID>
  <Channel>Application</Channel>
  <Computer>GeirK-PC.hfestelverk.fm.no</Computer>
  <Security />
  </System>
- <EventData>
  <Data>2816818519</Data>
  <Data>1</Data>
  <Data>APPCRASH</Data>
  <Data>Ikke tilgjengelig</Data>
  <Data>0</Data>
  <Data>inkscape.exe</Data>
  <Data>0.48.0.9</Data>
  <Data>4f15f289</Data>
  <Data>StackHash_fa56</Data>
  <Data>6.1.7601.17725</Data>
  <Data>4ec49b60</Data>
  <Data>c0000374</Data>
  <Data>000c380b</Data>
  <Data />
  <Data />
  <Data>C:\temp\windows\WER4099.tmp.WERInternalMetadata.xml</Data>
  <Data>C:\Users\geirk.HFEL\AppData\Local\Microsoft\Windows\WER\ReportArchive
\AppCrash_inkscape.exe_96935f78f5bd66b9fb706ffdd8da855c92b510_14e666af</Data>
  <Data />
  <Data>0</Data>
  <Data>13d7f682-4d74-11e1-b789-b8ac6f46217a</Data>
  <Data...

Too bat I cannot edit a post. I just forgot to mention:

I have tried to alter the link on desktop to make Inkscape run in "XP mode". It didn't help, the same error just continue to occur everytime I tries to save a svg file with a link to a picture.

Hi.

Here is some more info as I continue to search for any log or log files that can provide help.

I have tried to run Inkscape by GDB, but it turns out that Inkscape behaves differently when running in "GDB mode". There is other things that makes inkscape to crash, so therefore I cannot run the test properly. If I remember right, in "GDB mode", Inkscape crashed before I got imported the graphic file.

I managed to dig up another crash log in windows, and attached it. I found it in folder:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_inkscape.exe_ccd37e6ba0af6e8cd8c6501169b58318ddbf86_0e6c4020\Report.wer

The .wer file seems to be created when I runned version r10898 some days ago. But there is no different in behaviour between different versions regarding this spesific error.

I have now digged up as much info and regarding this bug as I can. I really would like to help you to get rid of that bug.

To do even more, I will translate some of the most important words from the log, since the messages test is localised to the norwegian version.
Tidsstempel for program = Program timestamp
Navn på feilmodul = name of error module
Feilmodulversjon = ? (probably some thing like "name of the bad module")
Unntakskode = exception code
Unntaksforskyvning = ? (exception displacement)
ID for nasjonal innstilling = ID for localized settings (hard to translate that)
Tilleggsinformasjon = additional information
har sluttet å virke = has stopped working
Windows kan søke på Internett etter en løsning på problemet = Windows can search the web for a solution to the problem
Se etter en løsning på Internett, og lukk programmet = Look for a solution on web and close the program
senere = later
Lukk programmet = close the program
Sluttet å virke = stopped working

Hope that you guys are able to address the problem. I suspect that this concerns all norwegian w7 computers that is part of a domain.

Hi.

I'm sorry to say that this bug still persists. Now tested on Inkscape version r11593 - downloaded from
"https://skydrive.live.com/?cid=09706d11303fa52a&resid=9706D11303FA52A!217&id=9706D11303FA52A!217"

Now I have tested this version on three different W7 computers. On all three computers, Inkscape crashed when trying to save a file that contains a link to a graphic file (png, jpg, gif etc.).
All three computers is member of the same domain.

The third computer hav only one small difference in setup compared to the other two. The user I log into was a member of another group in Active Directory (in the company's network).

The bug is a real blocker - cannot use the program as intended :(

Have to be honest and say that it bothers me that nobody else have reported about this.

Have news about this bug now.

Still testing new develop versions from time to time, I was very supprised that I could NOT reproduce the bug with Inkscape 0.48+devel r12010.
However, I'd time to only test this three times (on three different graphics files) so I cannot say for sure that the bug is actually not htere any more.

One more thing that may be very important.
The day before I tested this, Windows did some upgrades. And since this bug most probably occurs on computers that have a particular setup (domain name, user name consist of a dot, OS language is norwegian etc) I beleive that one or more of the following MS patches may be the reason why Inkscape suddenly seems to behave correctly:
* KB2779030
* KB2770660
* KB2761465
* KB2758857
* KB2753842

I'll continue to test on this bug during next week and I'll wrote here if I manage to recreate the bug.

KB2758857 (http://support.microsoft.com/kb/2753842/en-us) is related to font security issues. Did you have specific fonts on the affected computers?

Anyway, thanks for reporting back! I've tried to reproduce the bug many times with no success, and it's great it now works for you. Proposing to close the report fixed.

I list all the fonts that is present on the affected computer (copied from dir command in c:\windows\fonts directory)

 Volumet i stasjon C er uten navn.
 Volumserienummeret er 2CF5-6B21

 Innhold i C:\Windows\Fonts

10.06.2009 22:25 10.976 8514fix.fon
10.06.2009 22:25 10.976 8514fixe.fon
10.06.2009 22:25 11.520 8514fixg.fon
10.06.2009 22:25 10.976 8514fixr.fon
10.06.2009 22:25 11.488 8514fixt.fon
10.06.2009 22:25 12.288 8514oem.fon
10.06.2009 22:25 13.248 8514oeme.fon
10.06.2009 22:25 12.800 8514oemg.fon
10.06.2009 22:25 13.200 8514oemr.fon
10.06.2009 22:25 12.720 8514oemt.fon
10.06.2009 22:25 9.280 8514sys.fon
10.06.2009 22:25 9.504 8514syse.fon
10.06.2009 22:25 9.856 8514sysg.fon
10.06.2009 22:25 10.064 8514sysr.fon
10.06.2009 22:25 9.792 8514syst.fon
10.06.2009 22:25 12.304 85775.fon
10.06.2009 22:25 12.256 85855.fon
10.06.2009 22:26 12.336 85f1255.fon
10.06.2009 22:25 12.384 85f1256.fon
10.06.2009 22:25 10.976 85f1257.fon
10.06.2009 22:26 12.288 85f874.fon
10.06.2009 22:26 10.224 85s1255.fon
10.06.2009 22:25 10.608 85s1256.fon
10.06.2009 22:25 9.472 85s1257.fon
10.06.2009 22:26 10.240 85s874.fon
10.06.2009 22:26 50.468 ahronbd.ttf
29.10.1999 12:42 75.272 ALGER.TTF
10.06.2009 22:25 158.956 andlso.ttf
10.06.2009 22:26 109.808 angsa.ttf
10.06.2009 22:26 106.220 angsab.ttf
10.06.2009 22:26 103.444 angsai.ttf
10.06.2009 22:26 109.784 angsau.ttf
10.06.2009 22:26 106.236 angsaub.ttf
10.06.2009 22:26 103.408 angsaui.ttf
10.06.2009 22:26 105.592 angsauz.ttf
10.06.2009 22:26 105.636 angsaz.ttf
12.11.1998 08:18 151.000 ANTQUAB.TTF
12.11.1998 08:18 150.416 ANTQUABI.TTF
12.11.1998 08:18 149.092 ANTQUAI.TTF
14.06.2011 06:42 222.356 aparaj.ttf
14.06.2011 06:42 215.860 aparajb.ttf
14.06.2011 06:42 228.456 aparajbi.ttf
14.06.2011 06:42 239.596 aparaji.ttf
10.06.2009 22:25 35.808 app775.fon
10.06.2009 22:25 36.672 app850.fon
10.06.2009 22:25 36.656 app852.fon
10.06.2009 22:25 37.296 app855.fon
10.06.2009 22:25 36.672 app857.fon
10.06.2009 22:25 37.472 app866.fon
10.06.2009 22:26 80.896 app932.fon
10.06.2009 22:25 70.000 app936.fon
10.06.2009 22:26 80.896 app949.fon
10.06.2009 22:25 70.000 app950.fon
10.06.2009 22:25 623.628 arabtype.ttf
10.05.2011 23:33 778.552 arial.ttf
17.01.2011 00:34 749.004 arialbd.ttf
17.01.2011 00:34 561.924 arialbi.ttf
17.01.2011 00:34 555.884 ariali.ttf
14.07.2006 11:01 173.936 ARIALN.TTF
14.07.2006 11:01 178.864 ARIALNB.TTF
14.07.2006 11:01 178.316 ARIALNBI.TTF
14.07.2006 11:01 179.368 ARIALNI.TTF
18.11.2002 17:44 ...

Could not reproduce on windows vista 64 bit with trunk revision 12993.

Before closing the bug as per jazzynico in comment 15, I was wondering whether something popped up (as per comment 14: "I'll continue to test on this bug during next week and I'll wrote here if I manage to recreate the bug.").
Could you comment on that, pRototype? Thanks...

Kris, The bug never occur after I wrote that, therefore I had nothing to repport back.

Thanks for the update. Closing report.