[6.0] crm_helpdesk - missing filters "unclosed" , "next actions"

better icon

Hello DR Ferdinand,

You can easily make your custom filter at your side.
Sorry, we can not improve this.

Thanks.

IMHO this is a regression
in V5 we had menu entries for
"Open Cases"
"My Open Cases"
which do not exist any more.

Actually, the current button filters generally on unclosed records (don't see any closed or cancelled cases). And in crm cases, list are ordered on next action date and priority.

these standard filters do not filter "unclosed records"

                    <filter icon="terp-go-today" string="Today"
                        separator="1"
                        domain="[('date::date','=',time.strftime('%%Y-%%m-%%d'))]"
                        help="Todays's Helpdesk Requests"
                        />
                    <filter icon="terp-go-week"
                        string="7 Days" separator="1"
                        help="Helpdesk requests during last 7 days"
                        domain="[('date','&lt;', time.strftime('%%Y-%%m-%%d')), ('date','&gt;=',(datetime.date.today()-datetime.timedelta(days=7)).strftime('%%Y-%%m-%%d'))]"
                        />

in day2day life we need to quickly see all open cases and what's coming up