ubuntu one doesn't seem to handle linked files that OO uses

Bug #528835 reported by Huston
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Confirmed
Undecided
Ubuntu One Client Engineering team
ubuntuone-client (Ubuntu)
Confirmed
Low
Unassigned

Bug Description

Binary package hint: ubuntuone-client

This bug might not pertain to the ubuntone-client package, but this is the best place I can think to file the report. Sorry if this should go elsewhere.

I am using a stable release of Ubuntu 9.10; ubuntuone-client 1.0.3.

Ubuntu One is working fine for normal files. Yesterday I created a "master document" in OOWriter on my work machine using three files, all of which are in a subfolder in my Ubuntu One directory. I saved the master document in the same subfolder and U1 client synched it. When I went to look at the master document on my home machine this morning, the file was present but only produced a blank page. The three files I had used to create it were listed in the master document navigator window, but the actual document was empty. When I hovered my mouse over the filenames in the navigator, they showed very long and complicated links.

I'm not sure how OOWriter puts together master documents, but it seems only to create links to other documents, rather than compose a new document by inserting other files. If so, there are probably other instances where Ubuntu One incorrectly synchs linked files.

Revision history for this message
Duane Hinnen (duanedesign) wrote :

Huston,
Thank you for taking the time to submit a bug report. Theses reports are very helpful in making Ubuntu one better. We have been trying to reproduce your problem and have been unsuccessful in doing so. Anything that could compromise usability like this we take very seriously and would appreciate it if you could help us a little bit and describe the process you used to make the 'Master Document'. Thank you in advance for any help you can provide. After you comment if you will change the bug status back to 'New' that would be great. You can do that by clicking the yellow circle with the exclamation point next to the 'Status' at the top of the page.

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Huston (h-bokinsky)
Changed in ubuntuone-client (Ubuntu):
status: Incomplete → New
Revision history for this message
Huston (h-bokinsky) wrote :

Duanedesign,

Sorry to be late getting back to you. In fact, for a day or two I myself had problems reproducing the bug I reported. I think I've got it now, though, so here 'tis.

If I create a master document by the following steps, everything works correctly:

1. open new master document
2. edit text that first appears in navigator window
3. Make this text heading 5 format (to used later to begin each document on a new page)
4. insert 3 OOWriter documents (making sure there are no headings inside them)
5. insert text between each one, formatting heading 5
6. go to Format | Styles and Formatting window, right click on heading 5 and select Modify; insert page break; click Insert | Footers and insert page number (all of this only to format my final document correctly)
7. save document as Collected_Documents.odm in Ubuntu One folder
8. opened at home; clicked yes to update all links; everything works!!??

OK, so after feeling like a fool, I tried to follow my initial steps more closely. The first time, I wanted there to be a page break in between each document, and had to fiddle some with headings (Format -> Styles and Formatting) to get these to work. While fiddling, I was editing the individual documents in my master document to get this feature to behave...

1. open new master document
2. edit text that appears in the navigator window (don't change to heading)
3. insert three OOWriter documents, with text in between
4. right click on a file name in the navigator window and select "edit." This will open the selected document in its own window. Edit something (I changed some headings into normal font text) and click "save."
5. Do this for each of the documents in the master document. (For what it's worth, I also formatted the text pieces between the documents as "heading 6.")
6. Save the master document in the Ubuntu One folder.

I did this on my work computer. Later, I tried to open the master document in question on my home computer and ran into the trouble I described in the first post. The difference between what works and what doesn't is in whether or not any editing is done on the component documents of the master document from within the master document. As such, perhaps the problem is one with OO rather than U1 (?).

Huston

Revision history for this message
Duane Hinnen (duanedesign) wrote :

Huston,
Thank you very much for getting us this information. I appreciate you taking the time to thoroughly describe the steps you took. I will look into this and try to determine what is happening.

thank you,
duanedesign

Changed in ubuntuone-client (Ubuntu):
importance: Undecided → Low
tags: added: client desktop+
tags: added: karmic
Changed in ubuntuone-client:
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
Rick McBride (rmcbride)
summary: - ubuntu one doesn't seem to handle linked files
+ ubuntu one doesn't seem to handle linked files that OO uses
Changed in ubuntuone-client:
status: New → Confirmed
Revision history for this message
Roman Yepishev (rye) wrote :

Confirming for ubuntuone-client based on Rick's status change for upstream.

Changed in ubuntuone-client (Ubuntu):
status: New → Confirmed
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