Ubuntu
empathy package

empathy keeps showing "network error" on facebook account

Bug #473735 reported by gandhi on 2009-11-04

78

This bug affects 17 people

Affects		Status	Importance	Assigned to	Milestone
	Empathy	Invalid	Undecided	Unassigned
	empathy (Ubuntu)	Incomplete	Undecided	Unassigned

Bug Description

Binary package hint: empathy

I've tried the instruction given from http://live.gnome.org/Empathy/Protocols, but I still cannot get myself to my facebook account through empathy. It keeps showing me a message "network error."
On this thread http://ubuntuforums.org/showthread.php?t=1240863&page=2, some have made it work but I don't know why after my third attempts, I'm still having the same result

ProblemType: Bug
Architecture: amd64
Date: Wed Nov 4 11:18:14 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/empathy
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release amd64 (20091027)
Package: empathy 2.28.1.1-0ubuntu1
ProcEnviron:
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: empathy
Uname: Linux 2.6.31-14-generic x86_64

Tags:

Revision history for this message

gandhi (ghemoex) wrote on 2009-11-04:

#1

Dependencies.txt Edit (5.8 KiB, text/plain; charset="utf-8")
ProcMaps.txt Edit (61.0 KiB, text/plain; charset="utf-8")
ProcStatus.txt Edit (769 bytes, text/plain; charset="utf-8")
XsessionErrors.txt Edit (1.5 KiB, text/plain; charset="utf-8")

Sebastien Bacher (seb128) on 2009-11-04

Changed in empathy (Ubuntu):
assignee:	nobody → Ubuntu Desktop Bugs (desktop-bugs)
importance:	Undecided → Low

Revision history for this message

rawphi (raphael-ist) wrote on 2009-11-04:

#2

Since yesterday it doesn't work for me either

(was working on beta & after upgrade)

Revision history for this message

Konrad Voelkel (konradvoelkel) wrote on 2009-11-04:

#3

Same problem for me, after an upgrade to Karmic it worked for a day, now it doesn't... may be some process duing post-upgrade (I uninstalled lots of old unused packages, removed their config..)

Revision history for this message

Konrad Voelkel (konradvoelkel) wrote on 2009-11-04:

#4

forgot to add: I'm on a 32-bit system, so this affects not only the 64bit release.

Revision history for this message

gandhi (ghemoex) wrote on 2009-11-11:

#5

Problem's solved after I installed pidgin-facebookchat plugins from here: http://code.google.com/p/pidgin-facebookchat/
More likely that its version in the karmic's repo is outdated, the newest one is version 1.62

Revision history for this message

Jonathan Blackhall (johnny-one-eye) wrote on 2009-11-25:

#6

Sorry, accidentally added this to wrong bug report

Changed in empathy (Ubuntu):
status:	New → Invalid
status:	Invalid → New
status:	New → Invalid
status:	Invalid → New
Changed in empathy:
importance:	Unknown → Undecided
status:	Unknown → New
status:	New → Invalid

Revision history for this message

Sebastien Bacher (seb128) wrote on 2009-11-25:

#7

The issue is an upstream one and it would be nice if somebody having it could send the bug the to the people writting the software (https://wiki.ubuntu.com/Bugs/Upstream/GNOME)

Revision history for this message

Baris Cicek (baris) wrote on 2010-05-13:

#8

According to #empathy, the problem is related with DNS problem of facebook servers. So currently way to use facebook IM on empathy is:
1- create a new Jabber account
2- username should be: <email address hidden>
3- set server to chat.facebook.com don't change the default port.

Then it should work.

Revision history for this message

Trex (279trex) wrote on 2011-03-24:

#9

Using the jabber account also doesn't seem to work. I'm still getting "Disconnect -- Network Error"

Trex (279trex) on 2011-03-24

Changed in empathy:
status:	Invalid → Confirmed
status:	Confirmed → Invalid
Changed in empathy (Ubuntu):
status:	New → Confirmed
summary:	- empathty keeps showing "network error" on facebook account + empathy keeps showing "network error" on facebook account

Revision history for this message

Chris Mostert (cvmostert) wrote on 2011-05-14:

#10

When I tried to install the plugin in post #5,
the installer popped up a message saying the
program will damage my system.

allthough i doubt it would happen, I stopped the installation
anyway.

Revision history for this message

Bilal Shahid (s9iper1) wrote on 2012-07-23:

#11

you need to attach the mission control log file while reproducing this bug ?
you can get it from help ==> debug menu.

Changed in empathy (Ubuntu):
status:	Confirmed → Incomplete
assignee:	Ubuntu Desktop Bugs (desktop-bugs) → nobody
importance:	Low → Undecided

Revision history for this message

tdeering (tomdeering7) wrote on 2012-08-20:

#12

Wow, this bug is old. Anyway, it's plaguing me too, and I can't figure out how to work around it.

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historyb (historyb) wrote on 2013-09-06:

#13

This bug is old but it throws me the same error

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Timur Melnikov (timur) wrote on 2013-09-08:

#14

Yes, I also have this error ...

Revision history for this message

Walter Garcia-Fontes (walter-garcia) wrote on 2014-05-14:

#15

Thank you for taking the time to report this bug and helping to make Ubuntu better. The issue you are reporting is an upstream one and it would be nice if somebody having it could send the bug to the developers of the software by following the instructions at https://wiki.ubuntu.com/Bugs/Upstream/GNOME. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status. Thanks in advance.

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Related questions

empathy in Ubuntu: Aktualisierungsverwaltung/Bug#971839 +andere Probleme

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