Ubuntu
modemmanager package

Can't connect using Ericsson 3G ( MBM ) 5540 H2 card

Bug #455721 reported by Tony Espy
24
This bug affects 3 people
Affects Status Importance Assigned to Milestone
Billerica-samos
Fix Released
Critical
Unassigned
Billerica-samos samos-gm
modemmanager (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Binary package hint: modemmanager

I can't get a connection to AT&T using a Dell Mini 9 with the built-in Ericsson 3G ( mbm ) card.

I created a new connection using AT&T / MediaNet.

The applet spins for ~1-2 min, and eventually times out.

Please see attached modem-manager --debug output.

Revision history for this message
Tony Espy (awe) wrote :
Revision history for this message
Tom Halchuk (tomhal) wrote :

Attached daemon.log file

Revision history for this message
Tom Halchuk (tomhal) wrote :

I was unable to connect with an Ericcson 5540 module

Revision history for this message
Tom Halchuk (tomhal) wrote :

I was ABLE to connect to 3G with an Ericcson 5530 module to connect

Henry Hall (hlh)
Changed in modemmanager (Ubuntu):
assignee: nobody → Alexander Sack (asac)
Revision history for this message
Henry Hall (hlh) wrote :

This seems like a regression since the card was working in our 8.04 backport.

Revision history for this message
Tony Espy (awe) wrote :

Comment #4 seems to indicate this is working fine with a 5530 card, but not with a 5540 card which is a new part, so I don't see how this is a regression?

Changed in modemmanager (Ubuntu):
assignee: Alexander Sack (asac) → nobody
Revision history for this message
Majid Awad (majid-awad) wrote :

For sure this is working well with 5530 on the latest release available 20091117 -- although I don't have any 5540 modem hardware to debug where the problem is.

Tom Halchuk (tomhal)
Changed in billerica-samos:
status: New → Confirmed
importance: Undecided → Critical
assignee: nobody → Tom Halchuk (tomhal)
Revision history for this message
Tom Halchuk (tomhal) wrote :

The card going in a unit that has the latest 3G card, an Ericcson 5540

 This bug is written against the Ericcson 5540 3G card.

tags: added: confirmed
Revision history for this message
Tony Espy (awe) wrote :

Can someone please follow the instructions below to get us debug logs for modem manager?

https://wiki.ubuntu.com/DebuggingModemmanager

Tom Halchuk (tomhal)
Changed in billerica-samos:
assignee: Tom Halchuk (tomhal) → Tony Espy (awe)
Revision history for this message
Henry Hall (hlh) wrote :

re: regression, Alexander got the 5540 card working for Jaunty and backported that network manager/modem manager pair to the Hardy image for Tiger. In Karmic, we appear to have lost the ability to run the 5540 card. I'll open a specific bug for modem manager.

Henry Hall (hlh)
summary: - Can't connect using Ericsson 3G ( MBM )
+ Can't connect using Ericsson 3G ( MBM ) 5540 H2 card
Revision history for this message
Tony Espy (awe) wrote :

Henry, you can just modify the bug and change the package from network-manager to modem-manager instead of opening a new bug.

I will double check with Alexander, but I'm pretty sure this is a new card.

Tom, can you please run the debugging steps as described in the link above and attach the logs to the bug?

Revision history for this message
yingan (ying-an-deng) wrote :

Please try with Dec 4th image which includes patch for DELL5540 3G adapter.

David Wang (david-d-wang)
Changed in billerica-samos:
milestone: none → samos-gm
Bill Filler (bfiller)
Changed in billerica-samos:
status: Confirmed → Fix Committed
Revision history for this message
Bill Filler (bfiller) wrote :

kernel was patched and 3G is no longer grayed and you can successfully connect to 3G. Bug 476071 has the kernel patch that was applied

Tony Espy (awe)
Changed in billerica-samos:
assignee: Tony Espy (awe) → nobody
Changed in modemmanager (Ubuntu):
status: New → Confirmed
assignee: nobody → Tony Espy (awe)
Revision history for this message
Tom Halchuk (tomhal) wrote :

Date: 20091209 Build: 20091209

cqa-verified

I am able to connect using the 5540 card on samos

Changed in billerica-samos:
status: Fix Committed → Fix Released
tags: added: cqa-verified
Revision history for this message
Tom Halchuk (tomhal) wrote :

Date: 20091209 Build 20091209

cqa-verified works in samos

Tony Espy (awe)
Changed in modemmanager (Ubuntu):
status: Confirmed → Invalid
assignee: Tony Espy (awe) → nobody
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