Ubuntu
linux-hwe-6.2 package

Cannot turn Bluetooth on in Ubuntu 22.04.03 LTS

Bug #2036954 reported by Daniel Lee
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux-hwe-6.2 (Ubuntu)
New
Undecided
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Bug Description

[ 4.240300] kernel: usb 1-11: new high-speed USB device number 5 using xhci_hcd
[ 9.440449] kernel: usb 1-11: device descriptor read/64, error -110
[ 25.056457] kernel: usb 1-11: device descriptor read/64, error -110
[ 25.360292] kernel: usb 1-11: new high-speed USB device number 6 using xhci_hcd
[ 30.688469] kernel: usb 1-11: device descriptor read/64, error -110
[ 46.304457] kernel: usb 1-11: device descriptor read/64, error -110
[ 46.415300] kernel: usb usb1-port11: attempt power cycle
[ 46.892291] kernel: usb 1-11: new high-speed USB device number 7 using xhci_hcd
[ 51.692371] kernel: usb 1-11: Device not responding to setup address.
[ 56.700369] kernel: usb 1-11: Device not responding to setup address.
[ 56.908290] kernel: usb 1-11: device not accepting address 7, error -71
[ 57.104291] kernel: usb 1-11: new high-speed USB device number 8 using xhci_hcd
[ 61.904358] kernel: usb 1-11: Device not responding to setup address.
[ 66.912367] kernel: usb 1-11: Device not responding to setup address.
[ 67.120289] kernel: usb 1-11: device not accepting address 8, error -71
[ 67.123280] kernel: usb usb1-port11: unable to enumerate USB device

Today, I can't use bluetooth as it gives usb 1-11 error on boot.

1] Bluetooth device is attached on Mainboard "ASUS ROG STRIX B650E-I GAMING WIFI STCOM"

2] result of cat /proc/version_signature
  --> Ubuntu 6.2.0-32.32~22.04.1-generic 6.2.16

3] result of cat /proc/version
  --> Linux version 6.2.0-32-generic (buildd@lcy02-amd64-076) (x86_64-linux-gnu-gcc-11 (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2

See original description
Tags: bot-comment
Daniel Lee (yukinpl)
description: updated
description: updated
description: updated
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/2036954/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Revision history for this message
Daniel Lee (yukinpl) wrote (last edit ):

# dmidecode 3.3
Getting SMBIOS data from sysfs.
SMBIOS 3.5.0 present.

Handle 0x0001, DMI type 1, 27 bytes
System Information
 Manufacturer: ASUS
 Product Name: System Product Name
 Version: System Version
 Serial Number: System Serial Number
 UUID: 08f9fb20-e450-fe04-2368-c87f546f785e
 Wake-up Type: Power Switch
 SKU Number: SKU
 Family: To be filled by O.E.M.

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 22.04.3 LTS
Release: 22.04
Codename: jammy
Linux erinnITX 6.2.0-32-generic #32~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Fri Aug 18 10:40:13 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

Daniel Lee (yukinpl)
affects: ubuntu → kernel-package (Ubuntu)
Revision history for this message
Daniel Lee (yukinpl) wrote :

I tried update BIOS ( of motherboard ) , but the problem is still existed.

Revision history for this message
Daniel Lee (yukinpl) wrote :

0a:00.0 Ethernet controller [0200]: Intel Corporation Ethernet Controller I225-V [8086:15f3] (rev 03)
 DeviceName: Intel I225-V LAN
 Subsystem: ASUSTeK Computer Inc. Ethernet Controller I225-V [1043:87d2]
 Kernel driver in use: igc
 Kernel modules: igc
0b:00.0 Network controller [0280]: MEDIATEK Corp. Device [14c3:0616]
 Subsystem: Foxconn International, Inc. Device [105b:e0cd]
 Kernel driver in use: mt7921e
 Kernel modules: mt7921e

Maybe, the device is MT7921e.

summary: - Today, I can't use bluetooth as it gives usb 1-11 error on boot.
+ Cannot turn Bluetooth on in Ubuntu 22.04.03 LTS
Revision history for this message
Paul White (paulw2u) wrote :

There is no 'kernel-package' in Ubuntu 22.04 so moving...

affects: kernel-package (Ubuntu) → linux (Ubuntu)
affects: linux (Ubuntu) → linux-hwe-6.2 (Ubuntu)
Revision history for this message
Alberto Jovito (thedemon007) wrote (last edit ):

@daniel can you post the exit of command sudo lsusb -v please. I recently report this bug https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.2/+bug/2039334 maybe are releated

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