Ubuntu

[Dell Inspiron 5521] Many Cyan Lines Cover Computer Screen

Bug #2006636 reported by Andrew Rossman on 2023-02-08

This bug report is a duplicate of: Bug #938751: Images are washed out or colors are skewed in some apps (particularly Image Viewer and Chrome). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	Ubuntu	Incomplete	Undecided	Unassigned

Bug Description

bunch of cyan lines appearing on my screen rapidly, pretty sure its a hardware issue but want to make sure the graphics drivers are up to date.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 5.15.0-58.64-generic 5.15.74
Uname: Linux 5.15.0-58-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.3
Architecture: amd64
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed Feb 8 13:34:44 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Dell 3rd Gen Core processor Graphics Controller [1028:0597]
InstallationDate: Installed on 2023-02-06 (2 days ago)
InstallationMedia: Ubuntu 22.04.1 LTS "Jammy Jellyfish" - Release amd64 (20220809.1)
MachineType: Dell Inc. Inspiron 5521
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-58-generic root=UUID=da01a44b-4a96-4996-b2a4-594d4bcfee21 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/18/2013
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A07
dmi.board.name: 0K08H3
dmi.board.vendor: Dell Inc.
dmi.board.version: A02
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A07
dmi.ec.firmware.release: 1.1
dmi.modalias: dmi:bvnDellInc.:bvrA07:bd04/18/2013:efr1.1:svnDellInc.:pnInspiron5521:pvrA07:rvnDellInc.:rn0K08H3:rvrA02:cvnDellInc.:ct8:cvrA07:skuxxx123x#ABA:
dmi.product.family: 103C_5335KV
dmi.product.name: Inspiron 5521
dmi.product.sku: xxx123x#ABA
dmi.product.version: A07
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 22.2.5-0ubuntu0.1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.3-2ubuntu2.7
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Tags:

Revision history for this message

Andrew Rossman (fisherman123) wrote on 2023-02-08:

BootLog.txt Edit (17.5 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (73.4 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (14.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (21.9 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (651 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (742 bytes, text/plain; charset="utf-8")
Lsusb-v.txt Edit (43.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.8 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.5 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (168.9 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.0 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (232.2 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (39.0 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-02-09:

Thanks for the bug report.

Please try adding a kernel parameter:

i915.enable_psr=0

Please also attach a photo of the problem.

summary:	- Many Cyan Lines Cover Computer Screen + [Dell Inspiron 5521] Many Cyan Lines Cover Computer Screen
affects:	xorg (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

Andrew Rossman (fisherman123) wrote on 2023-02-09:

blueLines.jpg Edit (934.0 KiB, image/jpeg)

I have adjusted the kernel parameters by opening the grub file at /etc/default/grub and changing the GRUB_CMDLINE_LINUX_DEFAULT from "quiet splash" to "quiet splash i915.enable_psr=0". No significant change to the issue has occurred.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-02-09:

That's quite unusual. I would lean toward thinking that's a broken LCD panel.

Just in case, please also remember to run:

sudo update-grub

after editing /etc/default/grub. And then reboot.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-02-09:

Actually I might have seen artifacts like that before. It was when I was swapping LCD panels and I didn't have a clean connection on the ribbon cable between the LCD and the laptop's motherboard. If you don't know how to check that then it's safest not to try.

Revision history for this message

Andrew Rossman (fisherman123) wrote on 2023-02-09:

I will make an attempt to open the PC to check if the ribbon cable or any other cable is loose. I've opened other laptops before so I don't expect there to be an issue on this one. I will report back what I find on the inside but that will take some time.

Revision history for this message

Andrew Rossman (fisherman123) wrote on 2023-02-15:

I have found that the rapid cyan lines disappear when I swap the color profile from the default to the "test:blue" profile. The default profile still retains the issue but the computer screen is less distracting while using the blue. I have not opened the PC yet, but this does work as a temporary solution.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-02-16:

Try deleting/disabling colour profiles completely. Now that you mention it, I have seen this bug reported a couple of times over the years.

See bug 1803840, bug 1785764, bug 938751

affects:

linux (Ubuntu) → ubuntu

Revision history for this message

Andrew Rossman (fisherman123) wrote on 2023-02-20:

Deleting color profiles appears to have resolved the issue. It has been several days since I implemented the fix and I have not seen Cyan lines since. I appreciate the advise and am thankful I did not have to open the laptop.

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2023-02-21:

#10

I just realised your photo is of Chrome too. So we should definitely track this in bug 938751.