Ubuntu MATE

system frozen after sleep

Bug #1979352 reported by Dougal
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu MATE
Incomplete
Undecided
Unassigned
acpid (Ubuntu)
Incomplete
Undecided
Unassigned
linux (Ubuntu)
Incomplete
Undecided
Unassigned
systemd (Ubuntu)
Invalid
Undecided
Unassigned
upower (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Linux V330 5.15.0-39-generic #42-Ubuntu SMP Thu Jun 9 23:42:32 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

This is a bug that I reported with Ubuntu Mate 20.04 if I remember correctly but, at that time it was only apparent when I was using video ripping software on separate laptops and only when the machines became idle once the ripping program had finished.
I don't think this bug was ever fixed and so I'm returning to it because I left my laptop in sleep mode over meal time to come back to a frozen system. I was not using the video ripping program this time, just surfing the Net. No other program was open.

I run a Lenovo i7 V330-151KB and a Lenovo i5 Z50 but, the bug has happened when using an old Dell 1530 laptop.

I do not believe I am unique in having this bug as someone has a similar bug when they have minimised Google Chrome and their system had went to sleep. I was also using Chrome this time but, as I have already said I was having this happen using another program and not using Chrome.

Tags: focal jammy
Revision history for this message
Norbert (nrbrtx) wrote :

Please run

apport-collect 1979352

on the affected system.

tags: added: focal
tags: added: jammy
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1979352

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Dougal (19dl55) wrote :

System frozen again when left to sleep after program operation completion. This time I was flashing a USB stick. The program had finished and I simply shut the lid on the laptop. The system is set to sleep when the lid is closed. I came back to it around one hour later and could do nothing with the system. All input operations that I tried with either keyboard or mouse or touchpad or even unplugging and plugging in a USB stick had no effect upon waking the system. I could not enter Terminal to type any commands. So, apport-collect 1979352 could not be effective.
I will try the same steps on another Lenovo that I have with 22.04 installed to see if the same happens.

Changed in ubuntu-mate:
status: New → Confirmed
Revision history for this message
David Iterton (davidint) wrote :

Maybe related to this https://github.com/mate-desktop/mate-desktop/issues/519

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in acpid (Ubuntu):
status: New → Confirmed
Changed in systemd (Ubuntu):
status: New → Confirmed
Changed in upower (Ubuntu):
status: New → Confirmed
Revision history for this message
Nick Rosbrook (enr0n) wrote :

Please run apport-collect 1979352 so that the appropriate logs are attached to the bug. Without proper logs, we will not be able to investigate this issue.

Changed in ubuntu-mate:
status: Confirmed → Incomplete
Changed in acpid (Ubuntu):
status: Confirmed → Incomplete
Changed in systemd (Ubuntu):
status: Confirmed → Incomplete
Changed in upower (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Dougal (19dl55) wrote :

29th November 2022
I am on Ubuntu Studio 22.10 installed within the last week and I find the bug where the system is frozen when waking from sleep is still there.
As reported previously logs cannot be collected because no user input works.
I believe after all this time using Ubuntu I have to consider using another distro. I seriously regret having to consider this but because of the nature of what I use my computers for I need a system that still responds after sleeping or hibernating.
If I shutdown proper there is no problem.
I have not seen a solution to this posted.

Once again thank you to all the developers involved but, I cannot wait any longer. I believe two years is more than a reasonable amount of time to wait for any bug fix that affects the whole system operation.

Nick Rosbrook (enr0n)
Changed in systemd (Ubuntu):
status: Incomplete → Invalid
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