Ubuntu
linux package

audio crackling on usb sound card

Bug #1966432 reported by Freies Radio Freistadt
20
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

After the regular updates (on 20.04 and 21.10) audio had crackling noise on the USB audio interface, while it was normal on the internal audio.
Tried with different sound cards (presonus audiobox, behringer xenyx q802) and three different machines.
Might be in the kernel 5.13.0-37

Reverting to that kernel removed the problem: linux-image-5.13.0-35-generic
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: janina 1338 F.... pulseaudio
 /dev/snd/controlC2: janina 1338 F.... pulseaudio
 /dev/snd/controlC1: janina 1338 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2022-03-03 (25 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Release amd64 (20200423)
IwConfig:
 lo no wireless extensions.

 eno1 no wireless extensions.
MachineType: LENOVO 10AHS0LE00
Package: linux (not installed)
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-37-generic root=UUID=a8081fc1-6378-4580-9a4a-416e1bead5be ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.13.0-37.42~20.04.1-generic 5.13.19
RelatedPackageVersions:
 linux-restricted-modules-5.13.0-37-generic N/A
 linux-backports-modules-5.13.0-37-generic N/A
 linux-firmware 1.187.29
RfKill:

Tags: focal
Uname: Linux 5.13.0-37-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 03/21/2018
dmi.bios.release: 1.226
dmi.bios.vendor: LENOVO
dmi.bios.version: FBKTCYAUS
dmi.board.name: SHARKBAY
dmi.board.vendor: LENOVO
dmi.board.version: NOK
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.ec.firmware.release: 1.13
dmi.modalias: dmi:bvnLENOVO:bvrFBKTCYAUS:bd03/21/2018:br1.226:efr1.13:svnLENOVO:pn10AHS0LE00:pvrThinkCentreM83:rvnLENOVO:rnSHARKBAY:rvrNOK:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:skuLENOVO_MT_10AH:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: 10AHS0LE00
dmi.product.sku: LENOVO_MT_10AH
dmi.product.version: ThinkCentre M83
dmi.sys.vendor: LENOVO

See original description
Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote :
Revision history for this message
Ubuntu Foundations Team Bug Bot (crichton) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Libera.chat.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1966432/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
Brian Murray (brian-murray)
affects: ubuntu → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1966432

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
Revision history for this message
Pascal (pascal-total) wrote :

I'm having similar issues on my Linux Mint 20.3. My onboard sound card (detected as USB Audio) is now broken. The sound coming out is just popping in and out and crackling. My Mainboard is the Z590 AORUS ULTRA. According to the spec sheet, this board used the "Realtek® ALC4080 codec", whatever that means. Hope this helps.

I reverted back to 5.13.0-35 and my audio is working again.

FYI SPDIF and 5.1 Surround also did never work with this sound chip / mainboard.

Revision history for this message
Andre Ruiz (andre-ruiz) wrote :

I noticed my usb audio started crackling on the last few days. It does not happen on internal audio, just on my Xenyx 302 USB external mixer. I followed the suggestion of reverting to old kernel above and it seems to have fixed the issue.

5.13.0-37 has issues, 5.13.0-35 is good.

Please let me know of any other information you may need to help find the issue.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
Andre Ruiz (andre-ruiz) wrote :

Changing to confirmed because it affects at least 3 people.

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : AlsaInfo.txt

apport information

tags: added: apport-collected focal
description: updated
Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : CRDA.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : CurrentDmesg.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : Lspci.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : Lspci-vt.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : Lsusb.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : Lsusb-t.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : Lsusb-v.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : ProcEnviron.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : ProcModules.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : PulseList.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : UdevDb.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : WifiSyslog.txt

apport information

Revision history for this message
Freies Radio Freistadt (frfreistadt) wrote : acpidump.txt

apport information

Robie Basak (racb)
tags: added: regression-update
Revision history for this message
Andreas Hasenack (ahasenack) wrote :

I just switched to an analog headset, and the periodic loud chirping noise I had on my usb headset (impish kernel) is gone.

Revision history for this message
Po-Hsu Lin (cypressyew) wrote (last edit ):

Possible duplicate with bug 1966066.

Please feel free to undup it if you think it's incorrect.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.