Ubuntu
pulseaudio package

[Dell Latitude 9510] [00:1f.3 0401: 8086:02c8] Pulseaudio fails to detect card

Bug #1918016 reported by Denis Balažić on 2021-03-06

This bug report is a duplicate of: Bug #1864871: Failed to init Intel [8086:02c8] sound card in 20.04. Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	pulseaudio (Ubuntu)	New	Undecided	Unassigned

Bug Description

I don't have any sound on my laptop after installing Ubuntu. It worked well with Windows.
In audio settings there is no audio output detected (dummy output). No input also.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: pulseaudio 1:13.99.1-1ubuntu3.10
ProcVersionSignature: Ubuntu 5.8.0-44.50~20.04.1-generic 5.8.18
Uname: Linux 5.8.0-44-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.16
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/controlC0', '/dev/snd/hwC0D2', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2p', '/dev/snd/pcmC0D1p', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Mar 6 19:20:52 2021
InstallationDate: Installed on 2021-03-06 (0 days ago)
InstallationMedia: Ubuntu 20.04.2.0 LTS "Focal Fossa" - Release amd64 (20210209.1)
SourcePackage: pulseaudio
Symptom: audio
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_Jack: Digital Out, HDMI
Title: [Latitude 9510, Intel Kabylake HDMI, Digital Out, HDMI] Pulseaudio fails to detect card
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/16/2020
dmi.bios.release: 1.2
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.2
dmi.board.name: 0G0T42
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.2.2:bd07/16/2020:br1.2:svnDellInc.:pnLatitude9510:pvr:rvnDellInc.:rn0G0T42:rvrA00:cvnDellInc.:ct10:cvr:
dmi.product.family: Latitude
dmi.product.name: Latitude 9510
dmi.product.sku: 0983
dmi.sys.vendor: Dell Inc.

Tags:

Revision history for this message

Denis Balažić (denisbalazic) wrote on 2021-03-06:

AlsaInfo.txt Edit (18.7 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (86.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.4 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (290 bytes, text/plain; charset="utf-8")
PulseList.txt Edit (15.7 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2021-03-08:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1864871, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

summary:

- [Latitude 9510, Intel Kabylake HDMI, Digital Out, HDMI] Pulseaudio fails
- to detect card. I
+ [Dell Latitude 9510] [00:1f.3 0401: 8086:02c8] Pulseaudio fails to
+ detect card