Ubuntu
libreoffice package

Libreoffice crashed when saving certain documents as docx, doc

Bug #1909463 reported by Eugene Romanenko on 2020-12-28

6

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	LibreOffice	Unknown	Unknown	tdf #139580
	libreoffice (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

Libreoffice crashed when saving certain documents as docx, doc.
test.odt attached.

Also tested with libreoffice 7.0.4 from ppa, issue present.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: libreoffice 1:6.4.6-0ubuntu0.20.04.1
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.14
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Mon Dec 28 12:27:55 2020
SourcePackage: libreoffice
UpgradeStatus: Upgraded to focal on 2020-05-08 (234 days ago)
modified.conffile..etc.default.apport:
# set this to 0 to disable apport, or to 1 to enable it
# you can temporarily override this with
# sudo service apport start force_start=1
enabled=0
mtime.conffile..etc.default.apport: 2018-04-04T09:25:22.888039

Tags:

Revision history for this message

Eugene Romanenko (eros2) wrote on 2020-12-28:

#1

test.odt Edit (131.2 KiB, application/vnd.oasis.opendocument.text)
Dependencies.txt Edit (12.4 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (295 bytes, text/plain; charset="utf-8")

Revision history for this message

Heather Ellsworth (hellsworth) wrote on 2021-01-05:

#2

Thanks for reporting your issue and helping make Ubuntu better!

Can you reproduce the crash reliably? If so what are the steps?

To debug the issue we need logs. Could you please do
$ sudo journalctl -f
then try to reproduce the crash and see if anything is printed in the log and paste it here?

Revision history for this message

Eugene Romanenko (eros2) wrote on 2021-01-05:

#3

"Can you reproduce the crash reliably? If so what are the steps?" - just open attached test.odt and save as Word document (.docx or .doc). LibreOffice will say it's crashed due to error and ask for document recovery. For me it's 100% reproducible on all my laptops/PCs.

No info in logs, as LibreOffice handles this crash itself.

Revision history for this message

Eugene Romanenko (eros2) wrote on 2021-01-13:

#4

Filled upstream bug - https://bugs.documentfoundation.org/show_bug.cgi?id=139580

Revision history for this message

Eugene Romanenko (eros2) wrote on 2021-01-14:

#5

Patch available, will be included in 7.0.5 - https://bugs.documentfoundation.org/show_bug.cgi?id=139580#c3

Heather Ellsworth (hellsworth) on 2021-01-19

Changed in libreoffice (Ubuntu):
status:	New → Confirmed

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