my lenovo y500 touchpad and keyboard do not work

Hi Sameer,

Can you comment which version of Ubuntu and subsequently which version of the kernel you are using? Also, care to confirm this is still an issue with the latest Alpha for the upcoming Intrepid Ibex 8.10. You should be able to test via a LiveCD - http://www.ubuntu.com/testing. If the issue still exists, can you please attach the following debugging information:

* cat /proc/version_signature > version.log
* dmesg > dmesg.log
* sudo lspci -vvnn > lspci-vvnn.log

For more information regarding the kernel team bug policy, please refer to https://wiki.ubuntu.com/KernelTeamBugPolicies . Thanks again and we appreciate your help and feedback.

The Ubuntu Kernel Team is planning to move to the 2.6.27 kernel for the upcoming Intrepid Ibex 8.10 release. As a result, the kernel team would appreciate it if you could please test this newer 2.6.27 Ubuntu kernel. There are one of two ways you should be able to test:

1) If you are comfortable installing packages on your own, the linux-image-2.6.27-* package is currently available for you to install and test.

--or--

2) The upcoming Alpha5 for Intrepid Ibex 8.10 will contain this newer 2.6.27 Ubuntu kernel. Alpha5 is set to be released Thursday Sept 4. Please watch http://www.ubuntu.com/testing for Alpha5 to be announced. You should then be able to test via a LiveCD.

Please let us know immediately if this newer 2.6.27 kernel resolves the bug reported here or if the issue remains. More importantly, please open a new bug report for each new bug/regression introduced by the 2.6.27 kernel and tag the bug report with 'linux-2.6.27'. Also, please specifically note if the issue does or does not appear in the 2.6.26 kernel. Thanks again, we really appreicate your help and feedback.

We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future. To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New". Thanks again!

attached the dmesg.log

attached the dmesg.0 file from /var/log

output of "cat /proc/version_signature > version.log" attached

output of "sudo lspci -vvnn > lspci-vvnn.log" attached

please ignore the above two dmesg files.

attached the output of "dmesg > dmesg.log"

+1
I have Lenovo3000 Y500 laptop & did a fresh install of Ubuntu 11.10.
I'm not able to use my touchpad. I'm currently using a USB mouse, which works fine.
On some boots, my keyboard too stops working, & thus i can't even login. This behavior is erratic, i.e. sometimes the keyboard works just fine.
However, touchpad does not work at all.

I have a dual boot to Windows XP, where the touchpad and the keyboard work just fine, thus i think its not a (damaged) hardware problem.
If you wan't any other information, I'd be happy to help.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 190283

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: Intel [HDA Intel], device 0: ALC262 Analog [ALC262 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: siddhant 1441 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xb0000000 irq 43'
   Mixer name : 'Realtek ALC262'
   Components : 'HDA:10ec0262,17aa8a2d,00100002 HDA:11c11040,11c10001,00100200'
   Controls : 30
   Simple ctrls : 18
DistroRelease: Ubuntu 11.10
HibernationDevice: RESUME=UUID=d52decda-ed8e-47f9-9cc0-3d284d00762f
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
IwConfig:
 lo no wireless extensions.

 eth0 no wireless extensions.
MachineType: Lenovo LENOVO3000 Y500
NonfreeKernelModules: wl
Package: linux (not installed)
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 LANGUAGE=en_IN:en
 PATH=(custom, no user)
 LANG=en_IN
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-14-generic root=UUID=8fc25aac-2a02-4a5b-ad15-658161ead6f8 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.0.0-14.23-generic 3.0.9
RelatedPackageVersions:
 linux-restricted-modules-3.0.0-14-generic N/A
 linux-backports-modules-3.0.0-14-generic N/A
 linux-firmware 1.60
RfKill:

Tags: oneiric running-unity
Uname: Linux 3.0.0-14-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
WifiSyslog:
 Dec 22 00:15:43 siddhant-laptop kernel: [ 838.656069] usb 5-1: USB disconnect, device number 2
 Dec 22 00:17:34 siddhant-laptop kernel: [ 950.360043] usb 3-1: new low speed USB device number 3 using uhci_hcd
 Dec 22 00:17:34 siddhant-laptop kernel: [ 950.551978] input: Logitech USB Optical Mouse as /devices/pci0000:00/0000:00:1d.1/usb3/3-1/3-1:1.0/input/input11
 Dec 22 00:17:34 siddhant-laptop kernel: [ 950.552320] generic-usb 0003:046D:C05A.0004: input,hidraw0: USB HID v1.11 Mouse [Logitech USB Optical Mouse] on usb-0000:00:1d.1-1/input0
dmi.bios.date: 12/01/06
dmi.bios.vendor: Lenovo
dmi.bios.version: v1.04
dmi.board.name: OEM
dmi.board.vendor: Lenovo
dmi.board.version: Not Applicable
dmi.chassis.type: 10
dmi.chassis.vendor: No Enclosure
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnLenovo:bvrv1.04:bd12/01/06:svnLenovo:pnLENOVO3000Y500:pvr00000000000000000000000000000000:rvnLenovo:rnOEM:rvrNotApplicable:cvnNoEnclosure:ct10:cvrN/A:
dmi.product.name: LENOVO3000 Y500
dmi.product.version: 00000000000000000000000000000000
dmi.sys.vendor: Lenovo

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While running the command "apport-collect 190283", the following was printed to the terminal by apport:

...
Waiting to hear from Launchpad about your decision...
No packages found matching linux.
No packages found matching linux.
/usr/lib/python2.7/dist-packages/gi/types.py:43: Warning: g_object_ref: assertion `G_IS_OBJECT (object)' failed
  return info.invoke(*args, **kwargs)

** (apport-gtk:4571): CRITICAL **: atk_object_ref_state_set: assertion `ATK_IS_OBJECT (accessible)' failed
....

sameer, thank you for reporting this and helping make Ubuntu better. This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ .

If it remains an issue, could you run the following command in the development release from a Terminal (Applications->Accessories->Terminal). It will automatically gather and attach updated debug information to this report.

apport-collect -p linux <replace-with-bug-number>

Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.

Please let us know your results. Thanks in advance.

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]