Ubuntu
gnome-shell package

System freezes on drag and move a file from desktop

Bug #1901385 reported by Robert Zelnik
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
New
High
Unassigned

Bug Description

Whenever I drag a file from a desktop and move it to the nautilus folder window, the system freezes and I can't do anything, just moving the mouse.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: nautilus 1:3.38.1-1ubuntu1
ProcVersionSignature: Ubuntu 5.8.0-25.26-generic 5.8.14
Uname: Linux 5.8.0-25-generic x86_64
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sun Oct 25 08:43:47 2020
InstallationDate: Installed on 2018-04-29 (910 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
SourcePackage: nautilus
UpgradeStatus: Upgraded to groovy on 2020-10-23 (1 days ago)
usr_lib_nautilus:
 evince 3.38.0-1
 file-roller 3.38.0-1
 nautilus-extension-gnome-terminal 3.38.0-1ubuntu1
 nautilus-share 0.7.3-2ubuntu3

Revision history for this message
Robert Zelnik (rzelnik) wrote :
Revision history for this message
Sebastien Bacher (seb128) wrote :

Thank you for your bug report. Is that under xorg or wayland session? Could you add the 'journalctl -b 0' log after triggering the issue? (or -b 1 if you need to restart)

Changed in nautilus (Ubuntu):
importance: Undecided → High
status: New → Incomplete
Revision history for this message
Robert Zelnik (rzelnik) wrote :
Download full text (5.5 KiB)

The issue occurs under both xorg and wayland sessions.

Here is the journalctl output:

$ journalctl -b 1
Hint: You are currently not seeing messages from other users and the system.
      Users in groups 'adm', 'systemd-journal' can see all messages.
      Pass -q to turn off this notice.
-- Logs begin at Sun 2020-08-09 19:11:20 CEST, end at Mon 2020-10-26 08:12:31 CET. --
aug 09 19:11:20 esprimo gnome-shell[2534]: JS ERROR: TypeError: null has no properties
                                           _onFocusChanged@resource:///org/gnome/shell/ui/closeDialog.js:135:9
                                           pushModal@resource:///org/gnome/shell/ui/main.js:549:18
                                           show@resource:///org/gnome/shell/ui/switcherPopup.js:103:19
                                           _startSwitcher@resource:///org/gnome/shell/ui/windowManager.js:2038:23
aug 09 19:11:20 esprimo gnome-shell[2534]: JS ERROR: TypeError: null has no properties
                                           _onFocusChanged@resource:///org/gnome/shell/ui/closeDialog.js:135:9
                                           pushModal@resource:///org/gnome/shell/ui/main.js:549:18
                                           show@resource:///org/gnome/shell/ui/switcherPopup.js:103:19
                                           _startSwitcher@resource:///org/gnome/shell/ui/windowManager.js:2038:23
aug 09 19:11:20 esprimo gnome-shell[2534]: JS ERROR: TypeError: null has no properties
                                           _onFocusChanged@resource:///org/gnome/shell/ui/closeDialog.js:135:9
                                           pushModal@resource:///org/gnome/shell/ui/main.js:549:18
                                           show@resource:///org/gnome/shell/ui/switcherPopup.js:103:19
                                           _startSwitcher@resource:///org/gnome/shell/ui/windowManager.js:2038:23
aug 09 19:11:20 esprimo gnome-shell[2534]: JS ERROR: TypeError: null has no properties
                                           _onFocusChanged@resource:///org/gnome/shell/ui/closeDialog.js:135:9
                                           pushModal@resource:///org/gnome/shell/ui/main.js:549:18
                                           show@resource:///org/gnome/shell/ui/switcherPopup.js:103:19
                                           _startSwitcher@resource:///org/gnome/shell/ui/windowManager.js:2038:23
aug 09 19:11:20 esprimo gnome-shell[2534]: JS ERROR: TypeError: null has no properties
                                           _onFocusChanged@resource:///org/gnome/shell/ui/closeDialog.js:135:9
                                           pushModal@resource:///org/gnome/shell/ui/main.js:549:18
                                           show@resource:///org/gnome/shell/ui/switcherPopup.js:103:19
                                           _startSwitcher@resource:///org/gnome/shell/ui/windowManager.js:2038:23
aug 09 19:11:20 esprimo gnome-shell[2534]: JS ERROR: TypeError: null has no properties
                                           _onFocusChanged@resource:///org/gnome/shell/ui/closeDialog.js:135:9
                                           pushModal@re...

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Revision history for this message
Robert Zelnik (rzelnik) wrote :
Download full text (550.5 KiB)

I am sorry for previous journal log, here is the appropriate one.

I caused freeze by moving a desktop file in 9.27, in 9:28 I did hard restart.

-- Reboot --
okt 26 09:25:22 esprimo kernel: microcode: microcode updated early to revision 0x21, date = 2019-02-13
okt 26 09:25:22 esprimo kernel: Linux version 5.8.0-25-generic (buildd@lcy01-amd64-022) (gcc (Ubuntu 10.2.0-13ubuntu1) 10.2.0, GNU ld (GNU Binutils for Ubuntu) 2.35.1) #26-Ubuntu SMP Thu Oct 15 10:30:38 UTC 2020 (Ubuntu 5.8.0-25.26-generic 5.8.14)
okt 26 09:25:22 esprimo kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-5.8.0-25-generic root=UUID=6b37841b-29ff-498a-aca1-4f3269ec3306 ro quiet splash
okt 26 09:25:22 esprimo kernel: KERNEL supported cpus:
okt 26 09:25:22 esprimo kernel: Intel GenuineIntel
okt 26 09:25:22 esprimo kernel: AMD AuthenticAMD
okt 26 09:25:22 esprimo kernel: Hygon HygonGenuine
okt 26 09:25:22 esprimo kernel: Centaur CentaurHauls
okt 26 09:25:22 esprimo kernel: zhaoxin Shanghai
okt 26 09:25:22 esprimo kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
okt 26 09:25:22 esprimo kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
okt 26 09:25:22 esprimo kernel: x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'
okt 26 09:25:22 esprimo kernel: x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256
okt 26 09:25:22 esprimo kernel: x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format.
okt 26 09:25:22 esprimo kernel: BIOS-provided physical RAM map:
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x0000000000000000-0x000000000009d7ff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x000000000009d800-0x000000000009ffff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x0000000000100000-0x000000001fffffff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x0000000020000000-0x00000000201fffff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x0000000020200000-0x0000000040003fff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x0000000040004000-0x0000000040004fff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x0000000040005000-0x00000000d7f3bfff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000d7f3c000-0x00000000d8a14fff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000d8a15000-0x00000000d8a24fff] ACPI data
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000d8a25000-0x00000000d8b42fff] ACPI NVS
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000d8b43000-0x00000000da37ffff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000da380000-0x00000000da380fff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000da381000-0x00000000da3c3fff] ACPI NVS
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000da3c4000-0x00000000dada3fff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000dada4000-0x00000000dafeefff] reserved
okt 26 09:25:22 esprimo kernel: BIOS-e820: [mem 0x00000000dafef000-0x00000000daffffff] usable
okt 26 09:25:22 esprimo kernel: BIOS-e820: ...

Sebastien Bacher (seb128)
affects: nautilus (Ubuntu) → gnome-shell (Ubuntu)
Changed in gnome-shell (Ubuntu):
status: Incomplete → New
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1880405, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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