Missing PPD file for LaserJet Pro MFP M29w in v3.19.5

Bug #1830566 reported by Dzmitry Lazerka
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
HPLIP
In Progress
Undecided
Unassigned

Bug Description

Hi,
I've installed latest HPLIP v3.19.5.
However, when I try to add my LaserJer Pro MFP M29w (using USB cable), it says that PPD file not found.

In /usr/share/ppd/HP there are many files like

"/hp-laserjet_mfp_m28-m31.ppd.gz" (not pro),

Linux Mint 18.3, if it makes a difference.

Revision history for this message
Umesh Mahindrakar (umesh.mahindrakar) wrote :

Hi Lazerka,

There is work around for this distro. You can go through the README.txt file.

You can browse ppd from the below path
/usr/share/ppd/HP/hp-laserjet_mfp_m28-m31.ppd.gz

Thanks,
Umesh

Changed in hplip:
status: New → In Progress
Revision history for this message
Dzmitry Lazerka (dlazerka) wrote :

That's great, but are you sure that PPD is for LaserJet Pro MFP M29w?
Currently I cannot scan anything (scanning head seem to move, but computer shows "Failed to start scanner: Error during device I/O"), so I feel like the PPD is for a wrong MFP.

Revision history for this message
Umesh Mahindrakar (umesh.mahindrakar) wrote :

Hi Lazerka,

This issue is seen as if we did not enable “ Enable Remote User Auto Capture “ option in the EWS page of the device.
 Once we enabled this option, we were able to do the scan.

To enable the option :
 1) Connect the device and PC in same network
 2) Open a Web browser, and in the address field, type the device IP address exactly as it displays on the Configuration Page, and then press Enter.
 NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
 3) On the top navigation tabs, select the Security tab.
 4) In the Web Scan Auto Capture Jobs, select the Enable Remote User Auto Capture check box.

After that restart the device (i.e., printer/scanner)

Thanks,
Umesh

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