Audio is cracking on Asus VivoBook S14 (device [8086:9d71] (rev 21))

Bug #1816023 reported by Pierre Equoy
10
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Device: Asus VivoBook S14
Ubuntu version used: 18.10
Linux version: 4.18.0-15-generic #16-Ubuntu SMP Thu Feb 7 10:56:39 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

Summary
-------

Audio is cracking when playing sounds (using Videos, VLC, Firefox with Vimeo and Youtube) on both internal speakers and when using HDMI audio, with the laptop connected to an external monitor.

The fix described on the Ubuntu Wiki [1] helped solving the issue, but as stated in the link, I report an issue so audio can work out of the box for this device.

To fix audio on this device, I added

options snd-hda-intel position_fix=2

in /etc/modprobe.d/alsa-base.conf.

Steps to reproduce
------------------

1. Install Ubuntu 18.10 on the device
2. Make sure audio output is set to "internal speakers", and that over-amplification is OFF.
3. Start playing a sound (easier to reproduce when listening to a movie trailer) using either Videos, VLC or Firefox.
4. (optional) Connect an external display with audio output using HDMI cable
5. Make sure the audio output is set to use HDMI audio output in the sounds properties
6. Repeat step 3

In both steps 3 and 6, the sound is cracking, even when not set to the maximum volume.

Audio information (from lspci):

00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio [8086:9d71] (rev 21)
 Subsystem: ASUSTeK Computer Inc. Sunrise Point-LP HD Audio [1043:1c50]
 Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
 Latency: 32, Cache Line Size: 64 bytes
 Interrupt: pin A routed to IRQ 131
 Region 0: Memory at ef428000 (64-bit, non-prefetchable) [size=16K]
 Region 4: Memory at ef400000 (64-bit, non-prefetchable) [size=64K]
 Capabilities: [50] Power Management version 3
  Flags: PMEClk- DSI- D1- D2- AuxCurrent=55mA PME(D0-,D1-,D2-,D3hot+,D3cold+)
  Status: D0 NoSoftRst+ PME-Enable- DSel=0 DScale=0 PME-
 Capabilities: [60] MSI: Enable+ Count=1/1 Maskable- 64bit+
  Address: 00000000fee00398 Data: 0000
 Kernel driver in use: snd_hda_intel
 Kernel modules: snd_hda_intel, snd_soc_skl

I attached an sosreport archive with all the information about this device. Please check in the archive's `/sosreport-20190215151233/sos_commands/` for more logs (alsa-related logs are in `/sosreport-20190215151233/sos_commands/soundcard`, for instance).

P.S.: I could not create an issue using `ubuntu-bug -s audio` possibly because I had already modified the alsa-base.conf file, and therefore ubuntu-bug told me the system has been modified (or something along these lines). Sorry about that!

[1] https://wiki.ubuntu.com/Audio/PositionReporting

Revision history for this message
Pierre Equoy (pieq) wrote :
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1816023

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: cosmic
Revision history for this message
Pierre Equoy (pieq) wrote :

All the log files required are in the attachment.

Marking as Confirmed.

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.