hplip-3.18.7 error

Bug #1785515 reported by Pete Higgins
16
This bug affects 3 people
Affects Status Importance Assigned to Milestone
HPLIP
In Progress
Undecided
Unassigned

Bug Description

After I installed “hplip-3.18.7” I started getting the following error message every time the computer boots into UBUNTU 18.04. “No system tray detected on this system. Unable to start, exiting.” I have no idea what this means or if it will impact printing?

I ran the script "hp-doctor" in a terminal. It gave the following summary:

error: This distro (i.e ubuntu 18.04) is either deprecated or not yet supported.
The diagnosis is limited on unsupported platforms. Do you want to continue?(y=yes*, n=no):

warning: Fail to read ppd=/etc/cups/ppd/HP_Officejet_Pro_8610.ppd file
warning: Insufficient permission to access file /etc/cups/ppd/HP_Officejet_Pro_8610.ppd
warning: Could not complete Queue(s) configuration check

Checking for HP Properitery Plugin's....
No plug-in printers are configured.

Diagnose completed...

Revision history for this message
Pete Higgins (petehiggins-roadrunner) wrote :

I reinstalled and the script appeared to run as it always has. I used the following in terminal:

cd /tmp && wget http://prdownloads.sourceforge.net/hplip/hplip-3.18.7.run

sh hplip-3.18.7.run

When I got to the end the script reported:

Gtk-Message: 13:26:08.041: Failed to load module "canberra-gtk-module"
No systemtrayicon available

And then a little while later the following poped up in terminal:
error: No system tray detected on this system. Unable to start, exiting.

I hope this helps.

Revision history for this message
srinivas (srinivas5) wrote :

Hi Pete,

Hope there are no functionality issues and you are able to do print and scan properly.
We will check with the team and try to fix the "canberra-gtk-module" and "No system tray" issues as part of our future releases.

Regards,
Srinivas Teja.

Changed in hplip:
status: New → In Progress
Revision history for this message
Alessander Botti Benevides (alessanderbotti) wrote :

I solved the "canberra-gtk-module" error with

$ sudo apt install libcanberra-gtk-module

, but I had no luck with "No systemtrayicon available," which is an old issue.

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