Ubuntu
xorg package

Grpahic Drivers

Bug #1771628 reported by Gurjeet on 2018-05-16

This bug report is a duplicate of: Bug #1766137: [regression] Password accepted but login fails (blank purple screen and mouse pointer only). Edit Remove

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xorg (Ubuntu)	Incomplete	Low	Unassigned

Bug Description

Hi,

I'm getting a purple blank screen after putting my creadentials when the computer is starting.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Wed May 16 19:05:08 2018
DistUpgraded: 2018-05-16 16:54:13,314 DEBUG icon theme changed, re-reading
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation HD Graphics 520 [8086:1916] (rev 07) (prog-if 00 [VGA controller])
Subsystem: Dell Skylake GT2 [HD Graphics 520] [1028:0704]
InstallationDate: Installed on 2016-11-01 (560 days ago)
InstallationMedia: Ubuntu 16.10 "Yakkety Yak" - Release amd64 (20161012.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0c45:670c Microdia
Bus 001 Device 002: ID 0a5c:6412 Broadcom Corp.
Bus 001 Device 004: ID 0781:5567 SanDisk Corp. Cruzer Blade
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. XPS 13 9350
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=it_IT.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-20-generic root=UUID=247af43d-40d7-48c1-8502-e54796f36b07 ro quiet splash vt.handoff=1
SourcePackage: xorg
UpgradeStatus: Upgraded to bionic on 2018-05-16 (0 days ago)
dmi.bios.date: 06/14/2016
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.4.4
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr1.4.4:bd06/14/2016:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct9:cvr:
dmi.product.name: XPS 13 9350
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.13.1+18.04.20180302-0ubuntu1
version.libdrm2: libdrm2 2.4.91-2
version.libgl1-mesa-dri: libgl1-mesa-dri 18.0.0~rc5-1ubuntu1
version.libgl1-mesa-glx: libgl1-mesa-glx 18.0.0~rc5-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Tags:

Revision history for this message

Gurjeet (gurjeetsangra) wrote on 2018-05-16:

BootLog.txt Edit (26.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (90.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (12.1 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.9 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.6 KiB, text/plain; charset="utf-8")
MonitorsUser.xml.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (4.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.4 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (6.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (174.7 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (629 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (38.6 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (43.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (20.9 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (24.4 KiB, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2018-05-25:

Gurjeet, thank you for reporting this and helping make Ubuntu better. Please advise to all of the following:

1) To clarify, after you get a purple blank screen when putting in credentials, does it ever get to the desktop environment?

2) Which desktop environments have you tried to log into where this happens? For example, Ubuntu (Wayland), Unity, etc.

3) Is this something that started to happen after an update? If so, which and when precisely?

4) After the issue occurs, are there files in the /var/crash folder?

tags:	added: bios-outdated-1.7.0
Changed in xorg (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Daniel van Vugt (vanvugt) wrote on 2018-06-05:

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 1766137, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Feel free to continue to report any other bugs you may find.

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