Integrated Webcam Realtek Integrated_Webcam_HD (0bda:58f4) not working in DELL XPS 13 9370 with firmware 1.50
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Dell Sputnik |
New
|
Undecided
|
Unassigned | ||
HWE Next |
Fix Released
|
Undecided
|
Unassigned | ||
linux (Ubuntu) |
Fix Released
|
Medium
|
Unassigned | ||
Xenial |
Fix Released
|
Undecided
|
Unassigned | ||
Artful |
Fix Released
|
Undecided
|
Unassigned | ||
Bionic |
Fix Released
|
Undecided
|
Unassigned | ||
linux-oem (Ubuntu) |
Fix Released
|
Undecided
|
Unassigned | ||
Xenial |
Fix Released
|
Undecided
|
Unassigned | ||
Artful |
Invalid
|
Undecided
|
Unassigned | ||
Bionic |
Fix Released
|
Undecided
|
Unassigned |
Bug Description
===SRU Justification===
[Impact]
UVC1.5 Realtek webcam on XPS 9370 does not work.
[Test]
Both the bug reporter and I can confirm the patch from Realtek works.
[Fix]
Use correct version control length for UVC1.5.
[Regression Potential]
Low. This only affects UVC1.5 webcams, which is quite rare in the wild.
===Original Bug Report===
The webcam is detected by the system, but no applications detect it.
sudo lsusb -v: (relevant part)
Bus 001 Device 002: ID 0bda:58f4 Realtek Semiconductor Corp.
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.01
bDeviceClass 239 Miscellaneous Device
bDeviceSubClass 2 ?
bDeviceProtocol 1 Interface Association
bMaxPacketSize0 64
idVendor 0x0bda Realtek Semiconductor Corp.
idProduct 0x58f4
bcdDevice 72.79
iManufacturer 3 CN0FFMHCLOG0081
iProduct 1 Integrated_
iSerial 2 200901010001
In syslog (firmware can be seen in first line - 1.50):
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.126546] uvcvideo: Found UVC 1.50 device Integrated_
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.126908] usbcore: registered new interface driver btusb
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.127128] uvcvideo: UVC non compliance - GET_DEF(PROBE) not supported. Enabling workaround.
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.127462] uvcvideo: Failed to query (129) UVC probe control : -75 (exp. 34).
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.127464] uvcvideo: Failed to initialize the device (-5).
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.128061] uvcvideo: Unknown video format 00000032-
Apr 13 12:36:25 XPS-13-9370 kernel: [ 2.128065] uvcvideo: Found UVC 1.50 device Integrated_
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-
ProcVersionSign
Uname: Linux 4.15.0-13-generic x86_64
ApportVersion: 2.20.9-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
CurrentDesktop: Unity:Unity7:ubuntu
Date: Fri Apr 13 16:59:02 2018
HibernationDevice: RESUME=
InstallationDate: Installed on 2018-04-09 (4 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180408)
MachineType: Dell Inc. XPS 13 9370
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=
RelatedPackageV
linux-
linux-
linux-firmware 1.173
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/21/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.2.1
dmi.board.name: 0F6P3V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: XPS
dmi.product.name: XPS 13 9370
dmi.sys.vendor: Dell Inc.
summary: |
Integrated Webcam Realtek Integrated_Webcam_HD (0bda:58f4) not working - in DELL XPS 13 9370 + in DELL XPS 13 9370 with firmware 1.50 |
description: | updated |
Changed in linux (Ubuntu): | |
importance: | Undecided → Medium |
description: | updated |
Changed in linux-oem (Ubuntu Artful): | |
status: | New → Invalid |
Changed in linux (Ubuntu Xenial): | |
status: | New → Fix Committed |
Changed in linux (Ubuntu Artful): | |
status: | New → Fix Committed |
Changed in linux (Ubuntu Bionic): | |
status: | New → Fix Committed |
Changed in linux-oem (Ubuntu Xenial): | |
status: | New → In Progress |
Changed in linux-oem (Ubuntu Bionic): | |
status: | New → In Progress |
tags: | added: verification-done-bionic |
tags: | removed: verification-needed-bionic |
tags: | added: originate-from-1773073 somerville |
Changed in hwe-next: | |
status: | New → Fix Released |
It seems that there is a patch being worked out:
https://<email address hidden> /msg127992. html