Ubuntu
linux package

Ubuntu 17.10 freezes on login with kernel 4.13.0-37-generic

Bug #1760377 reported by sfc
50
This bug affects 11 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Confirmed
High
Unassigned
Artful
Confirmed
High
Unassigned

Bug Description

I updated kernel to 4.13.0-37-generic, and after reboot, it freezes on the kde login screen. Even sysrq keys does not work. I rebooted again, and be able to enter password, then it freezes again on plasma loading screen. I finally selected 4.13.0-36-generic kernel from grub, and my computer booted normally. I guess there was a kernel panic, but it didn't show on screen, nor in system logs, or I cannot find it.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: xorg 1:7.7+19ubuntu3
ProcVersionSignature: Ubuntu 4.13.0-36.40-generic 4.13.13
Uname: Linux 4.13.0-36-generic x86_64
.tmp.unity_support_test.0:

ApportVersion: 2.20.7-0ubuntu3.7
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: KDE
Date: Sun Apr 1 11:14:39 2018
DistUpgraded: 2017-10-02 23:05:26,340 DEBUG icon theme changed, re-reading
DistroCodename: artful
DistroVariant: kubuntu
DpkgLog:

EcryptfsInUse: Yes
ExtraDebuggingInterest: I just need to know a workaround
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0116] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: QUANTA Computer Inc 2nd Generation Core Processor Family Integrated Graphics Controller [152d:0875]
 NVIDIA Corporation GF106M [GeForce GT 555M] [10de:0dce] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: QUANTA Computer Inc GF106M [GeForce GT 555M] [152d:0875]
InstallationDate: Installed on 2012-12-20 (1927 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Hasee QTH6
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=5e2d0528-b52e-4165-9c44-c18ef0338b43 ro quiet splash video=VGA-2:d
SourcePackage: xorg
Symptom: display
UpgradeStatus: Upgraded to artful on 2017-10-02 (180 days ago)
dmi.bios.date: 12/16/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: SU272
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: HM65
dmi.board.vendor: Hasee
dmi.board.version: TBD
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hasee
dmi.chassis.version: US
dmi.modalias: dmi:bvnINSYDE:bvrSU272:bd12/16/2011:svnHasee:pnQTH6:pvr03:rvnHasee:rnHM65:rvrTBD:cvnHasee:ct10:cvrUS:
dmi.product.family: Intel_Mobile
dmi.product.name: QTH6
dmi.product.version: 03
dmi.sys.vendor: Hasee
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.83-1
version.libgl1-mesa-dri: libgl1-mesa-dri 17.2.8-0ubuntu0~17.10.1
version.libgl1-mesa-glx: libgl1-mesa-glx 17.2.8-0ubuntu0~17.10.1
version.xserver-xorg-core: xserver-xorg-core 2:1.19.5-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.5-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.10.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20170309-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2
xserver.bootTime: Sun Apr 1 11:07:30 2018
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
 NOUVEAU(G0): [XvMC] Failed to initialize extension.
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.5-0ubuntu2
xserver.video_driver: modeset

Revision history for this message
sfc (sfc-0) wrote :
affects: xorg (Ubuntu) → linux (Ubuntu)
Revision history for this message
Ubuntu Kernel Bot (ubuntu-kernel-bot) wrote : Status changed to Confirmed

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Revision history for this message
Dmitry Veltishev (vdmit) wrote :

Having same problem, boot to 4.13.0-36 is OK.

Revision history for this message
Dmitry Veltishev (vdmit) wrote :

And seems that it is not specific to release, I have 16.04.4 with 4.13 kernel series.

Revision history for this message
JoernBruns (jb-a) wrote :

Same Problem with mate 17.10 an Kernel 4.13.0-37, can only boot with kernel 4.13.0-36-generic.
Seems not to be a KDE problem.
No logs found, IO Problem?

Revision history for this message
Dave Jones (waveform) wrote :

Had these exact symptoms (lockup, not even sysrq working) on Ubuntu 16.04 with kernel 4.4.0-116 and 4.13.0-37 (booting to the "prior stable" kernel in each case, 4.4.0-112 and 4.13.0-36, worked successfully). There's quite a lot in the changelog (http://changelogs.ubuntu.com/changelogs/pool/main/l/linux-hwe/linux-hwe_4.13.0-37.42~16.04.1/changelog) so I wouldn't like to speculate on what exactly caused this, but I did find a fix in my case: remove the intel-microcode package.

I have a vague recollection of installing this from the "Additional Drivers" section of the updates system, but after booting to the older kernel, and running "sudo apt purge intel-microcode" I found I could successfully reboot in the newer kernel.

Joseph Salisbury (jsalisbury)
Changed in linux (Ubuntu):
importance: Undecided → High
Changed in linux (Ubuntu Artful):
importance: Undecided → High
status: New → Confirmed
Revision history for this message
Paul Dumais (paul-unstate) wrote :

I had the same issue and Dave's suggestion of doing 'sudo apt purge intel-microcode' fixed it.

Revision history for this message
Oleg KIRILLOV (ovkirillov) wrote :

Confirmed, upgraded yesterday to 0-37 and Xorg started to hang on gdm3 boot. Tried lightdm but it hangs too. 0-36 works fine.

Revision history for this message
NoBugs (nobugs-ubuntu) wrote :

I confirm he same problem with Unity and Lightdm, 4.13.0-37 and 4.13.0-38 freeze, 4.13.0-36 works just fine.

Revision history for this message
Maxim Berman (bermanmaxim) wrote :

Same problem here with ubuntu gnome with kernels 4.13.0-37 and 4.13.0-38, while 4.13.0-36 and below boot. (HP Spectre x360 with intel HD graphics)

Revision history for this message
Walter Mourão (walter-mourao) wrote :

Same Problem with ubuntu 17.10 an Kernel 4.13.0-37, can only boot with kernel 4.13.0-36-generic. Using Gnome + Radeon.

Revision history for this message
Malte Schmidt (maltris) wrote :

Same problem with ubuntu 17.10 and Kernel 4.13.0-37 and 4.13.0-38. On the latest 4.16.1 mainline-kernel the problem does not exist.

Revision history for this message
Maxim Berman (bermanmaxim) wrote :

After downgrading to 4.13.0-36 everything worked fine for some time, then after some update the same happened under 4.13.0-36. Thankfully apt purge intel-microcode did the trick, maybe that is what got installed in my latest update.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.