Ubuntu
gnome-shell package

Gnome-shell segfault and returns to login screen

Bug #1737993 reported by Thibault Roche
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
gnome-shell (Ubuntu)
Incomplete
Undecided
Unassigned

Bug Description

Since my upgrade to ubuntu 17.10 (and therefore usage of gnome-shell instead of unity), I have regular crashes of gnome-shell where I return to the login screen. I don't have a reproduction scenario, it appears to happen at random times, sometimes multiple times a day when some other days everything is fine.

Everytime, I have this line in my kern.log :
Dec 13 15:48:23 plw-fr-troche kernel: [22168.253619] gnome-shell[16768]: segfault at 7fdafa227114 ip 00007fdbb5943bb1 sp 00007ffdc85c7d80 error 7 in libst-1.0.so[7fdbb5925000+4b000]

The segfault always refers to libst.

I work as a developer and tend to use some applications that take quite a lot of memory.

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: gnome-shell 3.26.2-0ubuntu0.1
ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
Uname: Linux 4.13.0-19-generic x86_64
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Wed Dec 13 15:49:10 2017
DisplayManager: gdm3
ExecutablePath: /usr/bin/gnome-shell
InstallationDate: Installed on 2016-08-24 (476 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to artful on 2017-11-03 (40 days ago)
---
ApportVersion: 2.20.7-0ubuntu3.6
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 17.10
InstallationDate: Installed on 2016-08-24 (477 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
Package: gnome-shell 3.26.2-0ubuntu0.1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 4.13.0-19.22-generic 4.13.13
Tags: artful wayland-session
Uname: Linux 4.13.0-19-generic x86_64
UpgradeStatus: Upgraded to artful on 2017-11-03 (40 days ago)
UserGroups: adm lpadmin sambashare sudo
_MarkForUpload: True

See original description
Revision history for this message
Thibault Roche (thibault-n) wrote :
Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please have a look in /var/crash and if you find a relevant crash file then upload it using this command:

  apport-cli /var/crash/YOURFILE.crash

This bug is incomplete because we don't yet know which crash it is. Quite likely it's one of the ones in functions starting with "st_" in this list:

  https://errors.ubuntu.com/?package=gnome-shell&period=month

Changed in gnome-shell (Ubuntu):
status: New → Incomplete
Revision history for this message
Thibault Roche (thibault-n) wrote :

I added one crash log related to this crash in the kern.log
Dec 8 09:49:46 plw-fr-troche kernel: [ 502.538617] gnome-shell[2776]: segfault at 7fb187ff9114 ip 00007fb23e9e4b66 sp 00007fffcd19a2c0 error 4 in libst-1.0.so[7fb23e9c6000+4b000]

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Thanks but please only provide crash files using ubuntu-bug, apport or apport-cli (which might be more reliable) commands. Then let us know the ID of the new bug.

Attaching a crash file directly to a bug is a security risk for you so I have removed it.

Revision history for this message
Thibault Roche (thibault-n) wrote :

It just happened again, here are the related logs :
Dec 14 10:17:32 plw-fr-troche kernel: [ 127.869869] gnome-shell[1977]: segfault at 7fd784fff070 ip 00007fd825028b66 sp 00007ffff5c51280 error 4 in libst-1.0.so[7fd82500a000+4b000]

tags: added: apport-collected
description: updated
Revision history for this message
Thibault Roche (thibault-n) wrote : Dependencies.txt

apport information

Revision history for this message
Thibault Roche (thibault-n) wrote : GsettingsChanges.txt

apport information

Revision history for this message
Thibault Roche (thibault-n) wrote : JournalErrors.txt

apport information

Revision history for this message
Thibault Roche (thibault-n) wrote : ProcCpuinfoMinimal.txt

apport information

Revision history for this message
Thibault Roche (thibault-n) wrote : ProcEnviron.txt

apport information

Revision history for this message
Thibault Roche (thibault-n) wrote :

My bad, I added the required logs with this command, I hope it is correct :
apport-cli -u 1737993 _usr_bin_gnome-shell.2162.crash

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Please try this:

  ubuntu-bug _usr_bin_gnome-shell.2162.crash

It should make a new bug and not attach anything here.

Revision history for this message
Thibault Roche (thibault-n) wrote :

Info added on this new bug
https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1738173

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

Cool, thanks. So it's bug 1722986 you are experiencing.

Revision history for this message
Thibault Roche (thibault-n) wrote :

Thanks for the input and for your help.

It seems to lead me to bug 1714989, so I'll check things there.

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