All text disappears after suspend on GNOME 3.20

Bug #1587660 reported by Wise Melon
26
This bug affects 6 people
Affects Status Importance Assigned to Milestone
GNOME Shell
Incomplete
High
Ubuntu GNOME
Confirmed
Undecided
Unassigned
gnome-shell (Ubuntu)
Confirmed
High
Unassigned

Bug Description

I have recently found that after upgrading to GNOME 3.20 on Ubuntu GNOME 16.04 that after a suspend often the time and date are either both missing, or the date is showing but is like a shadow itself (because it has the shadow like edges but is solid though sort of misty, so I'm going to assume that the shadow stayed but the actual proper text on top disappeared), or a combination between this (though not always a combination) and some of the numbers showing (sometimes with a strange shadow like underline for part of the time) for part of the time, so the seconds might show while the last digit is between 6 and 9 or something similar. But on this occasion it was all just missing, though pulling the shield up and down sometimes alters which one of these occurrences is present.

Upon pulling up the shield I noticed that all the buttons had their text removed, and when typing in my password, the characters were invisible too. After logging in (and the spinning animation thing for logging in was missing too) I found that all text was missing from all of my applications seemingly almost everywhere in my system at least, individual applications seemed fine with their own text, but everything related to gnome-shell seemed to be lacking text. As you can see here (the big black box over Firefox was something I added to the picture):

    No_Text.png
    No_Text_AO.png

The only way seemingly to correct this problem is to either restart gnome-shell (ALT+F2 and then 'r') or the machine. And just to add, all text that I type into system areas is missing (so not in Firefox, but anywhere else). This strange occurrence has happened at least 3 times now since I upgraded to 3.20 on this machine.

Though this may not be related, I thought I would mention it, after the upgrade to GNOME 3.20 was complete, all characters became little white hollow boxes until I restarted gnome-shell.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: gnome-shell 3.20.2-1ubuntu1~xenial1 [origin: LP-PPA-gnome3-team-gnome3-staging]
ProcVersionSignature: Ubuntu 4.4.0-22.40-generic 4.4.8
Uname: Linux 4.4.0-22-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: GNOME
Date: Tue May 31 22:48:48 2016
DisplayManager: gdm3
InstallationDate: Installed on 2016-05-15 (16 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
SourcePackage: gnome-shell
UpgradeStatus: Upgraded to xenial on 2016-05-28 (3 days ago)

Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :
Changed in gnome-shell:
importance: Unknown → Critical
status: Unknown → Confirmed
Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

These strange occurrences happen rather often, and in the latest of one of these when I logged back in again everything had gone mad, the selected window was madly flashing (going between the focused and unfocused state very quickly even though I wasn't doing anything that should cause this, in fact, most of the time I wasn't doing anything at all) and so text from half of the date and time at the top, and the Activities Overview text, when I finally managed to close the window, the flashing stopped on that side of the screen and then the window which was behind the other one grabbed another part of my screen and started having the same affect on it.

I wanted to shutdown my machine, but when I opened the pull-down menu with the shutdown button I noticed that all text had gone, it only returned, though briefly, when I went over it with my cursor.

And as this is all happening rather regularity and getting worse, my machine is becoming harder and harder to use, I'm having to restart gnome-shell all the time.

Revision history for this message
Wise Melon (wise-melon-deactivatedaccount) wrote :

I don't know if this is related, because it could just be a formation of this bug https://bugs.launchpad.net/ubuntu/+source/unity/+bug/1532508, but when I opened my laptop lid just now, my screen was completely black for about 10 seconds, then eventually the cursor appeared, then in a while instead of taking me to the locked-screen I saw my Firefox window that I had minimized before closing the laptop lid except for everything above the list of tabs was just black, but the most worrying thing was when I moved my cursor I was actually able to interact with the window and click on things etc, so it actually bypassed the locked-screen, and stayed in this state for at least 10 seconds, it then went black again and finally took me to the locked screen. After logging in I found that Firefox was minimized as it was meant to be, however the bookmark I had clicked on to go to when it had bypassed the locked-screen was open in the tab, so this, whatever it is caused by, is a very dangerous security risk.

Do you think that this is a formation of this bug? The other linked bug? Or a separate bug that I should report?

no longer affects: gnome-shell
Changed in gnome-shell:
importance: Unknown → High
status: Unknown → Incomplete
no longer affects: gnome-shell
Changed in gnome-shell:
importance: Unknown → High
status: Unknown → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in gnome-shell (Ubuntu):
status: New → Confirmed
Changed in ubuntu-gnome:
status: New → Confirmed
Changed in gnome-shell (Ubuntu):
importance: Undecided → High
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