Ubuntu
xorg package

Xorg crashes when opening new windows with Intel video card

Bug #1511512 reported by Phil Boutros
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Xorg crashes when opening new windows.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xorg 1:7.7+7ubuntu4
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Uname: Linux 4.2.0-16-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu Oct 29 12:48:02 2015
DistUpgraded: 2015-10-27 10:56:17,630 DEBUG enabling apt cron job
DistroCodename: wily
DistroVariant: ubuntu
DkmsStatus: vboxhost, 5.0.8, 4.2.0-16-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0102] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:04ad]
MachineType: Dell Inc. OptiPlex 790
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic root=UUID=43f2ccf7-0ceb-4a9d-8fcb-d0564749c2a6 ro quiet splash vt.handoff=7
SourcePackage: xorg
UpgradeStatus: Upgraded to wily on 2015-10-27 (2 days ago)
dmi.bios.date: 12/30/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A11
dmi.board.name: 0HY9JP
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 6
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA11:bd12/30/2011:svnDellInc.:pnOptiPlex790:pvr01:rvnDellInc.:rn0HY9JP:rvrA00:cvnDellInc.:ct6:cvr:
dmi.product.name: OptiPlex 790
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Thu Oct 29 12:46:25 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.17.2-1ubuntu9
---
.tmp.unity.support.test.0:

ApportVersion: 2.19.1-0ubuntu4
Architecture: amd64
BootLog:
 [ OK ] Started Detect the available GPUs and deal with any system changes.
          Starting Light Display Manager...
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: 2015-10-25 09:42:47,364 DEBUG enabling apt cron job
DistroCodename: wily
DistroRelease: Ubuntu 15.10
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:062e]
InstallationDate: Installed on 2015-07-06 (116 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Dell Inc. Latitude E7450
Package: xorg 1:7.7+7ubuntu4
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-16-generic root=UUID=222170f0-c6c8-4417-adbb-2ce31a617aac ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.2.0-16.19-generic 4.2.3
Tags: wily ubuntu compiz-0.9
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
Uname: Linux 4.2.0-16-generic x86_64
UpgradeStatus: Upgraded to wily on 2015-10-25 (6 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/28/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 06HN6G
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd10/28/2015:svnDellInc.:pnLatitudeE7450:pvr:rvnDellInc.:rn06HN6G:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E7450
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.12.2+15.10.20151015-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Sat Oct 31 11:29:53 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 1133
 vendor LGD
xserver.version: 2:1.17.2-1ubuntu9

See original description
Revision history for this message
Phil Boutros (philb61) wrote :
Revision history for this message
Phil Boutros (philb61) wrote :

I have disabled animation in compiz as per the other bug's report for now.

penalvch (penalvch)
description: updated
tags: added: bios-outdated-a18
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
Phil Boutros (philb61) wrote :

Thanks for the heads up about updating the BIOS, next time I will definitely do that before submitting a report to avoid wasting your time.

However, the problem still occurs (after re-enabling animations in compiz). Here is the output of the desired command:

$ sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A18
09/24/2013

What happens is that when trying to open a new window, sometimes (not always), X restarts. It's happened when trying to write a new email in Thunderbird and when trying to show the Pidgin window.

Let me know if you need me to run the diagnostics tool again (although the BIOS was the only thing updated since it was run).

Changed in xorg (Ubuntu):
status: Incomplete → Confirmed
Revision history for this message
penalvch (penalvch) wrote :

Phil Boutros, is there a file is /var/crash after the crash occurs?

tags: added: latest-bios-a18
removed: bios-outdated-a18
Changed in xorg (Ubuntu):
importance: Low → Medium
status: Confirmed → Incomplete
Revision history for this message
Phil Boutros (philb61) wrote :

That Optiplex is actually my work machine. However, I have also observed this on my laptop, a Dell Latitude E7450 with an Intel video card that also uses the i915 driver. I re-enabled animations in compiz, and it just crashed. I do see a crash file there, which I will attach here.

Revision history for this message
Phil Boutros (philb61) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected
description: updated
Revision history for this message
Phil Boutros (philb61) wrote : Dependencies.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : DpkgLog.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : GconfCompiz.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : JournalErrors.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : LightdmDisplayLog.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : LightdmGreeterLog.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : LightdmGreeterLogOld.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : LightdmLog.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : Lspci.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : Lsusb.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : MonitorsUser.xml.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : ProcCpuinfo.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : ProcEnviron.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : ProcInterrupts.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : ProcModules.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : UdevDb.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : UnitySupportTest.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : XorgLog.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : XorgLogOld.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : Xrandr.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : xdpyinfo.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote : xserver.devices.txt

apport information

Revision history for this message
Phil Boutros (philb61) wrote :

Ran apport-collect -p xorg 1511512 on my laptop because I have more access to it and it exhibits the same problem (and it is running much newer hardware and BIOS).

Revision history for this message
penalvch (penalvch) wrote :

Phil Boutros, thank you for reporting this and helping make Ubuntu better. However, your crash report is manually attached.

Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y dist-upgrade && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

where _my_crash_report.crash is the crash you would like to report. By default, this sends the crash to the Ubuntu Error Tracker infrastructure, which is different than Launchpad. For more on this, please see https://wiki.ubuntu.com/ErrorTracker .

However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal:
sudo nano /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and file the crash report via:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

If you do open this report, please feel free to subscribe me to it.

However, I'm closing this report since the process outlined above will deal with this issue more efficiently. Also, please do not attach your crash report manually to this report and reopen it. Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xorg (Ubuntu):
importance: Medium → Undecided
status: Incomplete → Invalid
Revision history for this message
Phil Boutros (philb61) wrote :

Thanks, I will follow the above steps and attempt to reproduce the problem.

Cheers

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.
Subscribing...

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.