Silent mode is not silent

Bug #1483890 reported by Rüdiger Kupper
62
This bug affects 11 people
Affects Status Importance Assigned to Milestone
Ubuntu UX
Triaged
Medium
Matthew Paul Thomas

Bug Description

Swiping down from the speaker symbol in the top panel shows an option to enable 'silent mode'. Enabling this mode should suppress all audible output from the phone. It doesn't.

Use case 1:
I am in a meeting. I activate silent mode on my Ubuntu phone. I have an alarm set in the clock app. It sounds right away in the meeting, despite me having selected quiet mode. I get fired. I blame Ubuntu for it and trash the phone.

Use case 2:
I am in a meeting. It is boring, and I decide to play PathWind (pre installed on Ubuntu phone). I am very cautious and not only select quiet mode, but in addition set volume to 0 (which should not even be necessary, given that silent mode is selected. But I have learned not to trust vicious Ubuntu, see use case 1.) With quiet mode active AND volume set to 0, I start PathWind. IT PLAYS MUSIC!!! LOUDLY!!! I get fired. I will never use Ubuntu again and warn all of y colleages about it.

This is a severe bug that can put people into very, very akward situations. It may well be the single reason why a user will never again trust Ubuntu. Fix it ASAP.

description: updated
Revision history for this message
Andrea Bernabei (faenil) wrote :

do you know any OS which doesn't play the alarm (set using alarm clock, not a calendar reminder) by default, when in silent mode?

Revision history for this message
Andrea Bernabei (faenil) wrote :

What about:

I set my phone phone to silent mode, because I don't want notifications or calls to wake me up during the night.
In the morning, the alarm clock doesn't ring, I don't wake up, I go to work late, I get fired and I blame the <insert alternate OS here> phone for it and trash it

:)

Jokes aside: case 1) is not as trivial decision as it may sound, if you think about it :) and most (if not all) mobile operating systems will indeed play the alarm sound even when the phone is in silent mode, mainly to avoid the situation I described above.

I, for instance, agree with that, and I'm used to phones which always ring my alarm, because the alarm is something you *actively* set up, so it is more likely that you want it to be played no matter what.

I wouldn't use a phone which forces me to make sure I disable silent mode every evening before going to bed ;)

Revision history for this message
Rüdiger Kupper (ruediger.kupper) wrote :

Yes, I certainly agree that a mode like this is desirable. Perhaps it should just be named differently, to make clear what the user gets. Like "mute notifications".

I have mixed up two things in my report, I believe that "case 1" and "case 2" may be different problems:
- case 1, I see, rather is a design problem, not a bug.
- case 2 looks like a bug to me, because starting "PathWind" actually changes the users's volume setting, which is not to be expected.

I suggest that I file a separate bug report for case 2.

Changed in ubuntu-ux:
status: New → Triaged
assignee: nobody → Matthew Paul Thomas (mpt)
importance: Undecided → Medium
description: updated
summary: - Quiet mode is not quiet
+ Silent mode is not silent
Revision history for this message
Matthew Paul Thomas (mpt) wrote :

The PathWind volume issue is probably bug 1485522.

Revision history for this message
Matthew Paul Thomas (mpt) wrote :

There seem to be four basic options:

1. Status quo, where Silent Mode does not mute alarms or other essential sounds. Same as: iOS, and Windows Phone 8.1 and earlier. <https://www.windowsphone.com/en-US/How-to/wp8/settings-and-personalization/set-alarms-on-my-phone> Drawback: Occasionally surprising. <http://www.nytimes.com/2012/01/13/nyregion/ringing-finally-stopped-but-concertgoers-alarm-persists.html>

2. Do as this report suggests, where Silent Mode silences alarms. Similar to: Windows 10 Mobile. <http://windows.microsoft.com/en-us/windows-10/getstarted-adjust-volume-mobile> Drawback: Annoying. <https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/alarms-in-windows-10-muted/0e8d7326-4f3c-46fa-9d8f-e6b606380b21>

3. Rename "Silent Mode" to "Priority Mode" or similar, to make clear that it doesn't silence everything. Same as: no other system I know of: Drawback: Doesn't actually let you mute alarms.

4. Rename "Silent Mode" to "Priority Mode" or similar, and add a separate "completely silent" mode. Same as: Android 5.0 and later. <https://www.androidpit.com/android-5-1-lollipop-silent-mode> Drawback: Extra complexity makes mistakes more likely (though a Do Not Disturb mode would have introduced that complexity anyway). <https://twitter.com/DirtyCalvinist/status/674807386176000000>

Any other possibilities?

Revision history for this message
Daniel Frost (k-one) wrote :

My Sony Ericsson Cedar Phone (no smartphone, though) DOES mute everything when set to mute mode.
I do only get vibrations.
I did report that behavior as bug https://bugs.launchpad.net/ubuntu-clock-app/+bug/1542889.
I did not come across this bug here at that point.

I do accept that one may wish to have the phone not ringing on incoming calls at nighttime BUT wants to have an alarm sound in the morning. Tricky that is! :-)
I personaly do not use my phone as alarm clock therefore sound off = all sounds off is fine with me.

Maybe, even if it does make the system more complex, a three level sound setting as suggested above would make sense.
1. all sounds on
2. most sounds that are not critical turned off - others like alarm are still on
3. sound off for everything - vibrations only

Revision history for this message
Rüdiger Kupper (ruediger.kupper) wrote :

This is the three-level design Matthew suggested in #6. I'd personally favour to have this option. I believe the increase in complexity can be small if the selector will be well designed.
It could be a three-step selector, or two hierarchical switches. In any case, the naming must be very clear (suggestions see comments above). And the indicator should change its appearance in a way that makes the selected mode clear at a glance.

Revision history for this message
Sergi Quiles Pérez (sergiqp) wrote :

Another possibility is to set a 'completely silent mode' for a fixed time. When that time is expired the phone can go back to normal mode.

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Duplicates of this bug

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.