Ubuntu
system-config-printer package

system-config-printer fails with cups-client talking to cups 1.3 server

Bug #1364025 reported by Owen Dunn
14
This bug affects 3 people
Affects Status Importance Assigned to Milestone
system-config-printer (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

system-config-printer-gnome version 1.4.3+20140219-0ubuntu2.1
python-cups version 1.9.66-0ubuntu2
libcups2 version 1.7.2-0ubuntu1.1

I have my systems configured to talk to a cups 1.3 server, which only speaks IPP 1.1, so I have in /etc/cups/client.conf:

ServerName cups-serv.example.com/version=1.1

...and printing from applications and the command line works fine.

When I run system-config-printer, all the printers are shown in a dialogue box, but attempting to refresh the dialogue box or perform any operation on any of the printer icons in the box produces an error box saying:

CUPS server error

There was an error during the CUPS operation: 'Bad Request'.

Viewing the network traffic with wireshark I see that system-config-printer is making some requests with IPP version 2.0, and it is these requests which the CUPS server is objecting to. system-config-printer (or perhaps the python CUPS libraries it uses, or perhaps the underlying C CUPS API) should respect the version=1.1 option in client.conf.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in system-config-printer (Ubuntu):
status: New → Confirmed
Revision history for this message
ubuntu-tester (ubuntu-tester1) wrote :

system-config-printer-gnome 1.4.3+20140219-0ubuntu2.5
python-cups 1.9.66-0ubuntu2
libcups2 1.7.2-0ubuntu1.2

I use 1.7.2 CUPS clients with a 1.4.2 CUPS server.

To access to print menu in any applications, it was very slow (about 2 minutes), I have configured the version=1.1 option in /etc/cups client.conf, and now all works fine except system-config-printer so it may confirm that it doesn't respect the version=1.1 option in client.conf and still use IPP 2.0.

Revision history for this message
ubuntu-tester (ubuntu-tester1) wrote :

Like Owen Dunn, I make a scan with wireshark, with the 'version=1.1' option in /etc/cups/client.conf :
- On Firefox, all requests and demands use IPP 1.1,
- On system-config-printer, some requests and demands use IPP 2.0.

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