Ubuntu
hplip package

14.04 not supported

Bug #1323040 reported by Christopher
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
HPLIP
New
Undecided
Unassigned
hplip (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Ever since upgrading to Trusty, I cannot attach files to fax with hp-fax. I downloaded the diagnostic tool and it seems 14.04 isn't supported.

This is a pretty big deal for a LTS release. I may not need to fax very often, but I don't much like printing a document and faxing in manually.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: hplip 3.14.3-0ubuntu3
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CupsErrorLog:
 W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
 W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
 W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
 W [25/May/2014:13:07:42 -0400] DNS-SD registration of "Automatically setup by HPLIP @ christopher-IdeaPad-Z565-Main" failed: Local name collision
CurrentDesktop: Unity
Date: Sun May 25 13:11:50 2014
InstallationDate: Installed on 2013-04-10 (409 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
Lpstat:
 device for CLP-500: usb://Samsung/CLP-500?serial=2U61B1BX603212J.
 device for Officejet_4500_G510g-m: hp:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
 device for Officejet_4500_G510g-m_fax: hpfax:/usb/Officejet_4500_G510g-m?serial=CN0A6F207P05CQ
MachineType: LENOVO 4311
Papersize: letter
PpdFiles:
 Officejet_4500_G510g-m_fax: HP Fax hpcups
 CLP-500: Samsung CLP-500, 2.0.0
 Officejet_4500_G510g-m: HP Officejet 4500 g510g-m, hpcups 3.14.3
ProcEnviron:
 LANGUAGE=en_CA:en
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_CA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic root=UUID=6f183dc9-9025-4214-9c39-d514db59f494 ro quiet splash
SourcePackage: hplip
UpgradeStatus: Upgraded to trusty on 2014-03-06 (80 days ago)
dmi.bios.date: 09/07/2010
dmi.bios.vendor: LENOVO
dmi.bios.version: 36CN19WW(V2.05)
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Guam
dmi.board.vendor: LENOVO
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnLENOVO:bvr36CN19WW(V2.05):bd09/07/2010:svnLENOVO:pn4311:pvrIdeaPadZ565:rvnLENOVO:rnGuam:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: 4311
dmi.product.version: IdeaPad Z565
dmi.sys.vendor: LENOVO

Revision history for this message
Christopher (soft-kristal) wrote :
Revision history for this message
Christopher (soft-kristal) wrote :

I believe this is related to Bug #1320510. I performed a diagnosis which suggested several files needed installing. I continued to install the files, but still can't attach any files to a fax. The message that the OS is not supported is unchanged.

I deal with a government agency mired in the 20th century and need to send faxes periodically.

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in hplip (Ubuntu):
status: New → Confirmed
Revision history for this message
goutam (goutamkk) wrote :

Hi Christopher,

Can you please try installing the latest HPLIP 3.15.6 ?
You can download the auto-installer package hplip-3.15.6.run file from http://hplipopensource.com/hplip-web/gethplip.html and install it by running command 'sh hplip-3.15.6.run'.

After the install, run command 'hp-setup' in terminal to configure the fax and print queue for the printer and run command 'hp-sendfax' to send the fax job.

If you are still facing the issue, provide us 'hp-sendfax -ldebug' command output here.

Thanks,
Goutam

Revision history for this message
Oliver R. (oliverr) wrote :

Is this still an issue? I am thinking about moving to 14.04 and this bug would keep me from doing so.

Thanks,
Oliver

Revision history for this message
Christopher (soft-kristal) wrote :

Still an issue with 15.10. Perhaps I have a conflict, but I don't think so.

I hate to say it, but it work perfectly in Windows 10.

Revision history for this message
Gaurav Sood (gaurav-sood) wrote :

Hi Christopher

We need to look into the file "/var/log/syslog" to help you out.
Fax works on 15.10.

Clear the "/var/log/syslog" and try sending fax. THen attach the the output of syslog here

Revision history for this message
Christopher (soft-kristal) wrote :

I tried the HP customer support fax line (Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
    When your fax is received by the HP Test Fax Service, we will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.) and it hung without sending.

I checked CUPS and the jobs were pending without actually sending. I cleared my syslog before trying anything and it's just a blank document now.

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