Ubuntu
fglrx-installer-updates package

AMDRadeon HD 8670A/8670M/8690M [1002:6660] System freezes after resume from suspend with fglrx-updates

Bug #1308954 reported by Po-Hsu Lin on 2014-04-17

This bug affects 12 people

	Status	Importance	Assigned to
HWE Next	Fix Released	Critical	Alberto Milone
Trusty	Won't Fix	Critical	Alberto Milone
fglrx-installer-updates (Ubuntu)	Fix Released	Critical	Alberto Milone
Trusty	In Progress	Critical	Alberto Milone

Bug Description

SRU Justification

[impact]
this bug is blocking us to pass certification on OEM hardware.

[test case]
1. Install 14.04 and fglrx-updates driver
2. Suspend the machine
3. Wake it up

Expected result:
* Everything should work fine before and after S3

[regression potential]

---------------------

CID: 201305-13624

This system would freeze after resume from suspend with fglrx-updates on Trusty.

Steps:
1. Install 14.04, and fglrx-updates driver
2. Suspend
3. Wake it up

Expected results:
* Everything works fine before / after S3

Actual results:
* After S3, I can see the login screen, caps lock LED and touchpad still responsive, but I can't login. Few seconds later, system froze, error message could be found in syslog
kernel: [ 599.576267] <3>[fglrx:firegl_pplib_notify_event] *ERROR* PPLIB: PPLib Notify Event failed!
kernel: [ 599.576268] <3>[fglrx:firegl_pplib_notify_event] *ERROR* ulEventType = 00000002, ulEventData = 00000000

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: fglrx-updates 2:13.350.1-0ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-24.46-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
NonfreeKernelModules: fglrx
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Thu Apr 17 16:42:48 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
fglrx-updates, 13.350.1, 3.13.0-23-generic, x86_64: installed
fglrx-updates, 13.350.1, 3.13.0-24-generic, x86_64: installed
fwts-efi-runtime-dkms, 14.03.01, 3.13.0-24-generic, x86_64: installed
GraphicsCard:
Intel Corporation Haswell-ULT Integrated Graphics Controller [8086:0a16] (rev 09) (prog-if 00 [VGA controller])
Subsystem: Hewlett-Packard Company Device [103c:2162]
Subsystem: Hewlett-Packard Company Device [103c:2162]
InstallationDate: Installed on 2014-04-10 (7 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Daily amd64 (20140406)
MachineType: Hewlett-Packard HP Pavilion TS 14 Notebook PC
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=ef6ba3b5-e12b-4029-9d6b-cb1753a88ce5 ro quiet splash vt.handoff=7
SourcePackage: fglrx-installer-updates
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/27/2013
dmi.bios.vendor: Insyde
dmi.bios.version: B.09
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2162
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 29.0A
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrB.09:bd05/27/2013:svnHewlett-Packard:pnHPPavilionTS14NotebookPC:pvr089C100000000010000630100:rvnHewlett-Packard:rn2162:rvr29.0A:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion TS 14 Notebook PC
dmi.product.version: 089C100000000010000630100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0-4ubuntu5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0-4ubuntu5
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Thu Apr 17 16:31:44 2014
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
Screen 1 deleted because of no matching config section.
AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.15.1-0ubuntu2
xserver.video_driver: fglrx

See original description

Tags:

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2014-04-17:

syslog Edit (304.6 KiB, text/plain)
BootDmesg.txt Edit (72.6 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (4.6 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (4.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (5.2 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.7 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (45.6 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.5 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.3 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (12.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (386 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.9 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (128 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.3 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (4.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (136.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (320.5 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (624 bytes, text/plain; charset="utf-8")
XorgConf.txt Edit (718 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (50.0 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (53.0 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.0 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (21.4 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (533 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (672 bytes, text/plain; charset="utf-8")

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2014-04-17:

gpu-manager.log Edit (1.3 KiB, text/plain)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-04-21:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in fglrx-installer-updates (Ubuntu):
status:	New → Confirmed

Revision history for this message

Gilles Gigan (gillesg) wrote on 2014-07-14:

20_fix_fglrx_freeze_on_resume Edit (245 bytes, text/plain)

Same problem here with HP laptop with AMD graphics. This workaround solves the problem for me: change to terminal 1 before suspend, and back to terminal 7 after resume.
Place attached script in /etc/pm/sleep.d/ and sudo chmod +x /etc/pm/sleep.d/20_fix_fglrx_freeze_on_resume

Revision history for this message

Chih-Hsyuan Ho (chih) wrote on 2014-10-07:

Please give the AMD Catalyst 14.9 driver a try which was just released recently has seemingly incorporated many bug fixes:

http://www2.ati.com/drivers/linux/amd-catalyst-14-9-linux-x86-x86-64.zip

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2014-10-09:

Verified again on 201305-13624 with 14.04.1 + fglrx-update (2:13.350.1-0ubuntu2)
This issue still exist.

tags:	removed: blocks-hwcert-enablement
Changed in fglrx-installer-updates (Ubuntu):
importance:	Undecided → Medium

Po-Hsu Lin (cypressyew) on 2014-10-09

description:

updated

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2014-10-09:

Verified with the latest 14.9 Catalyst driver (release date 9/29/2014), this suspend issue could be solved by it.

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2014-10-23:

Also affect 201305-13670 Dell Inspiron 2350, with the same GPU

tags:

added: 201305-13670

Ara Pulido (ara) on 2014-10-27

Changed in fglrx-installer-updates (Ubuntu):
importance:	Medium → High
importance:	High → Critical

Anthony Wong (anthonywong) on 2014-11-05

Changed in hwe-next:
assignee:	nobody → Alberto Milone (albertomilone)
importance:	Undecided → Critical
status:	New → Triaged

Anthony Wong (anthonywong) on 2015-01-20

description:

updated

Revision history for this message

Alberto Milone (albertomilone) wrote on 2015-01-29:

fglrx 2:14.501-0ubuntu1 is in Ubuntu 15.04 now. I'll proceed with a backport for 14.04

Changed in fglrx-installer-updates (Ubuntu):
status:	Confirmed → In Progress
Changed in fglrx-installer-updates (Ubuntu Trusty):
status:	New → In Progress
importance:	Undecided → Critical
assignee:	nobody → Alberto Milone (albertomilone)
Changed in fglrx-installer-updates (Ubuntu):
status:	In Progress → Fix Released

job (jeppekdahl) on 2015-02-22

Changed in fglrx-installer-updates (Ubuntu):
assignee:	Alberto Milone (albertomilone) → job (jeppekdahl)

job (jeppekdahl) on 2015-02-22

Changed in fglrx-installer-updates (Ubuntu Trusty):
status:	In Progress → Fix Released

Revision history for this message

jason.p.pickering (jason-p-pickering) wrote on 2015-03-17:

#10

I am still having problems with this. Running a freshly installed 14.04. Any more information on how to get around this?

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2015-03-19:

#11

@Jason,
for the moment, you can download driver from AMD directly.
http://support.amd.com/en-us/download

Revision history for this message

Po-Hsu Lin (cypressyew) wrote on 2015-03-19:

#12

@job (jeppekdahl)

Hi, from the launchpad page for fglrx-installer-updates [1] the version number is still 2:13.350.1
Could you explain why you mark it as "Fix-Released" in Trusty?

I will revert it to the status in comment #9

[1] https://launchpad.net/ubuntu/+source/fglrx-installer-updates

Changed in fglrx-installer-updates (Ubuntu):
assignee:	job (jeppekdahl) → Alberto Milone (albertomilone)
Changed in fglrx-installer-updates (Ubuntu Trusty):
status:	Fix Released → In Progress

Anthony Wong (anthonywong) on 2017-11-11

Changed in hwe-next:
status:	Triaged → Fix Released

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AMDRadeon HD 8670A/8670M/8690M [1002:6660] System freezes after resume from suspend with fglrx-updates

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fglrx-installer-updates package