Ubuntu
xorg-server package

xps 12 touchscreen issue

Bug #1159477 reported by andlessa on 2013-03-24

This bug report is a duplicate of: Bug #1068994: button1 gets stuck after a while. Edit Remove

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	xorg-server (Ubuntu)	Confirmed	Medium	Unassigned

Bug Description

After installing Ubuntu 12.10 + latest sputnik kernel (3.5.0.27), the touchscreen behavior still is faulty.
Multitouch gestures are completely ignored and Nautilus does not work, unless in list view.
Also, scrolling down does not work under chrome/firefox. It seems that the touchscreen driver doesn't emit TOUCH_END events.
---
ApportVersion: 2.6.1-0ubuntu10
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: lessa 1676 F.... pulseaudio
/dev/snd/pcmC0D0p: lessa 1676 F...m pulseaudio
DistroRelease: Ubuntu 12.10
HibernationDevice: RESUME=UUID=a1abbb53-42ad-486e-b6df-6600583169af
InstallationDate: Installed on 2013-01-19 (64 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Dell Inc. XPS 12 9Q23
MarkForUpload: True
Package: linux (not installed)
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-27-generic root=UUID=5913103c-67ad-4bc0-a111-3ef13dffab47 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.5.0-27.45+kamal15~DellXPS-generic 3.5.7.7
RelatedPackageVersions:
linux-restricted-modules-3.5.0-27-generic N/A
linux-backports-modules-3.5.0-27-generic N/A
linux-firmware 1.95.1
Tags: quantal
Uname: Linux 3.5.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 12/07/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A05
dmi.board.name: 01YR7H
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A05
dmi.modalias: dmi:bvnDellInc.:bvrA05:bd12/07/2012:svnDellInc.:pnXPS129Q23:pvrA05:rvnDellInc.:rn01YR7H:rvrA00:cvnDellInc.:ct8:cvrA05:
dmi.product.name: XPS 12 9Q23
dmi.product.version: A05
dmi.sys.vendor: Dell Inc.

See original description

Tags:

Revision history for this message

Brad Figg (brad-figg) wrote on 2013-03-24: Missing required logs.

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1159477

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status:	New → Incomplete

Revision history for this message

andlessa (lessa-a-p) wrote on 2013-03-24: AlsaInfo.txt

AlsaInfo.txt Edit (29.3 KiB, text/plain)

apport information

tags:	added: apport-collected quantal
description:	updated

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andlessa (lessa-a-p) wrote on 2013-03-24: BootDmesg.txt

BootDmesg.txt Edit (62.7 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: CRDA.txt

CRDA.txt Edit (257 bytes, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: CurrentDmesg.txt

CurrentDmesg.txt Edit (2.1 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: IwConfig.txt

IwConfig.txt Edit (476 bytes, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: Lspci.txt

Lspci.txt Edit (8.7 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: Lsusb.txt

Lsusb.txt Edit (579 bytes, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: ProcCpuinfo.txt

ProcCpuinfo.txt Edit (3.7 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: ProcInterrupts.txt

#10

ProcInterrupts.txt Edit (2.2 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: ProcModules.txt

#11

ProcModules.txt Edit (3.7 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: PulseList.txt

#12

PulseList.txt Edit (16.5 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: RfKill.txt

#13

RfKill.txt Edit (112 bytes, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: UdevDb.txt

#14

UdevDb.txt Edit (133.2 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: UdevLog.txt

#15

UdevLog.txt Edit (330.4 KiB, text/plain)

apport information

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andlessa (lessa-a-p) wrote on 2013-03-24: WifiSyslog.txt

#16

WifiSyslog.txt Edit (501.2 KiB, text/plain)

apport information

andlessa (lessa-a-p) on 2013-03-24

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

Joseph Salisbury (jsalisbury) wrote on 2013-03-25:

#17

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.9 kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.9-rc4-raring/

Changed in linux (Ubuntu):
importance:	Undecided → Medium
status:	Confirmed → Incomplete

Revision history for this message

andlessa (lessa-a-p) wrote on 2013-03-25:

#18

I have tested with the new kernel:

Linux lessa-xps12 3.9.0-030900rc4-generic #201303232035 SMP Sun Mar 24 00:36:21 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

and the bug persists.

kernel-bug-exists-upstream

Changed in linux (Ubuntu):
status:	Incomplete → Confirmed
tags:	added: kernel-bug-exists-upstream

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-04-11:

#19

I just installed the daily build of 13.04 (from 04-10-2013) and have the same bug.
On the log in screen the touch works fine. When I'm logged in I can do some touch actions e.g. start firefox, move the slider with the touchscreen and type some text with onboard, but after touching on a menu it stops working.

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-04-13:

#20

In addition to my previous post:
it seems not to be associated with touching the menus, it just works for some time or amount of touches and than suddenly has the touch_end issue or so. There are still some programs like onboard that stay usable.

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-04-21:

#22

I read something interesting; there seems to be a program name touchreset which is part of the per-installed software from Dell. As known, there are or had been also some problems with the touchscreen with Windows - changing the priority or killing and restarting touchreset would often help to make the touchscreen responding again.
Perhaps it would be possible to implement a reset-function into Linux which is than executed very 30 seconds or so.

Is there any work in progress?

Revision history for this message

andlessa (lessa-a-p) wrote on 2013-04-28:

#23

No news here? It seems this bug has been completely ignored. Looks like there are no fixes in 13.04 either.

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-04-28:

#24

I installed the 13.04 final and also still have the problem with the touch-end or whatever it is.
Can you use the touchscreen again, after logout and than login in to unity?
I read that the brightness-bug should be fixed with the 3.8.0-20.30 kernel; let's hope they also worked on this bug.
I'm not that active on launchad, what about the people on the 'May be notified' list, is there someone who should be added to the subscribers? perhaps this bug is lost in the amount of other bugs...

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-04-28:

#25

could this bugs be similar?
https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/974887
https://bugs.launchpad.net/ubuntu/+source/xorg-server/+bug/929408
than it would affect the xorg-server

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-05-01:

#26

no change with 3.9.0-030900-generic_3.9.0-030900.201304291257
btw. the screen-brightness bug also persists ...

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-05-06:

#27

from xorg.log:

[ 4763.932] (EE) Backtrace:
[ 4763.932] (EE) 0: /usr/bin/X (xorg_backtrace+0x36) [0x7f15a7400476]
[ 4763.932] (EE) 1: /usr/bin/X (0x7f15a7250000+0x80c4f) [0x7f15a72d0c4f]
[ 4763.933] (EE) 2: /usr/bin/X (0x7f15a7250000+0x13f6a9) [0x7f15a738f6a9]
[ 4763.933] (EE) 3: /usr/bin/X (0x7f15a7250000+0x13f006) [0x7f15a738f006]
[ 4763.933] (EE) 4: /usr/bin/X (0x7f15a7250000+0x141b13) [0x7f15a7391b13]
[ 4763.933] (EE) 5: /usr/bin/X (0x7f15a7250000+0x16335f) [0x7f15a73b335f]
[ 4763.933] (EE) 6: /usr/bin/X (mieqProcessDeviceEvent+0x1b5) [0x7f15a73e1bb5]
[ 4763.933] (EE) 7: /usr/bin/X (mieqProcessInputEvents+0xf7) [0x7f15a73e1cd7]
[ 4763.933] (EE) 8: /usr/bin/X (ProcessInputEvents+0x9) [0x7f15a72e69a9]
[ 4763.933] (EE) 9: /usr/bin/X (0x7f15a7250000+0x58802) [0x7f15a72a8802]
[ 4763.933] (EE) 10: /usr/bin/X (0x7f15a7250000+0x4757a) [0x7f15a729757a]
[ 4763.933] (EE) 11: /lib/x86_64-linux-gnu/libc.so.6 (__libc_start_main+0xf5) [0x7f15a4fa0ea5]
[ 4763.933] (EE) 12: /usr/bin/X (0x7f15a7250000+0x478c1) [0x7f15a72978c1]
[ 4763.933] (EE)
[ 4763.938] (EE) BUG: triggered 'if (!(event->device_event.flags & (1 << 5)))'
[ 4763.938] (EE) BUG: ../../dix/touch.c:628 in TouchConvertToPointerEvent()

[ 4763.938] (EE) Non-emulating touch event

LJ (the-mr-lj-88) on 2013-05-09

affects:

linux (Ubuntu) → xorg-server (Ubuntu)

Revision history for this message

LJ (the-mr-lj-88) wrote on 2013-06-21:

#28

the issue affects several touch-screen devices. Have a look at Bug #1099289

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xps 12 touchscreen issue

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xorg-server package