upgrade from 12.04 to 12.10 on a sans-pae CPU leaves kernel broken

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1068862

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

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Brad - i have done as you asked - thanks

On Sat, Oct 20, 2012 at 8:00 AM, Brad Figg <email address hidden> wrote:

> This bug is missing log files that will aid in diagnosing the problem.
> >From a terminal window please run:
>
> apport-collect 1068862
>
> and then change the status of the bug to 'Confirmed'.
>
> If, due to the nature of the issue you have encountered, you are unable
> to run this command, please add a comment stating that fact and change
> the bug status to 'Confirmed'.
>
> This change has been made by an automated script, maintained by the
> Ubuntu Kernel Team.
>
> ** Changed in: linux (Ubuntu)
> Status: New => Incomplete
>
> ** Tags added: quantal
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1068862
>
> Title:
> upgrade from 12.04 to 12.10 on a sans-pae CPU leaves kernel broken
>
> Status in “linux” package in Ubuntu:
> Incomplete
>
> Bug description:
> (Reading database ... 468632 files and directories currently installed.)
> Unpacking linux-image-3.5.0-17-generic (from
> .../linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb) ...
> This kernel does not support a non-PAE CPU.
> dpkg: error processing
> /var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb
> (--unpack):
> subprocess new pre-installation script returned error exit status 1
> No apport report written because MaxReports is reached already
> Examining
> /etc/kernel/postrm.d .
> run-parts: executing /etc/kernel/postrm.d/initramfs-tools
> 3.5.0-17-generic /boot/vmlinuz-3.5.0-17-generic
> run-parts: executing /etc/kernel/postrm.d/zz-extlinux 3.5.0-17-generic
> /boot/vmlinuz-3.5.0-17-generic
> P: Checking for EXTLINUX directory... found.
> P: Writing config for /boot/vmlinuz-3.2.0-32-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-31-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-30-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-29-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-27-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-26-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-25-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-24-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-23-generic...
> P: Installing debian theme... done.
> run-parts: executing /etc/kernel/postrm.d/zz-update-grub
> 3.5.0-17-generic /boot/vmlinuz-3.5.0-17-generic
> Selecting previously unselected package
> linux-image-extra-3.5.0-17-generic.
> Unpacking linux-image-extra-3.5.0-17-generic (from
> .../linux-image-extra-3.5.0-17-generic_3.5.0-17.28_i386.deb) ...
> Selecting previously unselected package linux-image-generic.
> Unpacking linux-image-generic (from
> .../linux-image-generic_3.5.0.17.19_i386.deb) ...
> Selecting previously unselected package linux-image-generic-pae.
> Unpacking linux-image-generic-pae (from
> .../linux-image-generic-pae_3.5.0.17.19_i386.deb) ...
> Errors were encountered while processing:
>
> /var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb
> E: Sub-...

i'm backing data out now - my remedy will be to fresh install 12.10 - xubuntu from the mini.iso - iff that still works.

thanks be to the Flying Spaghetti Monster that the system is still working on the old kernel.

i'll take advice on who to thank apart from tFSM.

if i had a bigger HDD i'd do the fresh install with /home on a separate partition - then i could do future installs without having to back data out - ho hum.

awol, thank you for reporting this and making Ubuntu better. However, if your CPU does not support PAE, problems attempting to upgrade to a PAE kernel are not supported. For more on this, please see the Ubuntu Technical Board announcement https://lists.ubuntu.com/archives/ubuntu-devel/2012-May/035176.html , Release Notes for Precise https://wiki.ubuntu.com/PrecisePangolin/ReleaseNotes/UbuntuDesktop#System_requirements , Release Notes for Quantal https://wiki.ubuntu.com/QuantalQuetzal/ReleaseNotes/UbuntuDesktop#QuantalQuetzal.2BAC8-ReleaseNotes.2BAC8-CommonInfrastructure.Linux_kernel_3.5.5 , and Ubuntu Community article https://help.ubuntu.com/community/EnablingPAE .

Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.

Christopher,

i understand the issues and am making the emotional adjustment. i was aware
of the PAE thing HOWEVER i COULD have installed xubuntu 12.04 without
any knowledge of PAE and arrived in xubuntu 12.10 as i have without even
trying.

IF i were such a naive user i'd be out on a limb, surprised and possibly
disappointed. actually though i'm not stranded and have plenty of choice.
certainly by the end of the 12.04 cycle this hardware will seem quite
ancient.

a test (for PAE support) in Software Updater prior to advertising a version
update could have been done. yes i know hindsight is 20/20 BUT let's face
it MANY if not MOST ubuntu installs are done to upCycle ex Windows boxes -
old hardware is a BIG part of the scene.

thanks for your efforts.

On Sat, Oct 20, 2012 at 4:43 PM, Christopher M. Penalver <
<email address hidden>> wrote:

> awol, thank you for reporting this and making Ubuntu better. However, if
> your CPU does not support PAE, problems attempting to upgrade to a PAE
> kernel are not supported. For more on this, please see the Ubuntu
> Technical Board announcement https://lists.ubuntu.com/archives/ubuntu-
> devel/2012-May/035176.html , Release Notes for Precise
>
> https://wiki.ubuntu.com/PrecisePangolin/ReleaseNotes/UbuntuDesktop#System_requirements
> , Release Notes for Quantal
>
> https://wiki.ubuntu.com/QuantalQuetzal/ReleaseNotes/UbuntuDesktop#QuantalQuetzal.2BAC8-ReleaseNotes.2BAC8-CommonInfrastructure.Linux_kernel_3.5.5
> , and Ubuntu Community article
> https://help.ubuntu.com/community/EnablingPAE .
>
> Thank you again for taking the time to report this bug and helping to
> make Ubuntu better. Please submit any future bugs you may find.
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => Wishlist
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Won't Fix
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1068862
>
> Title:
> upgrade from 12.04 to 12.10 on a sans-pae CPU leaves kernel broken
>
> Status in “linux” package in Ubuntu:
> Won't Fix
>
> Bug description:
> (Reading database ... 468632 files and directories currently installed.)
> Unpacking linux-image-3.5.0-17-generic (from
> .../linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb) ...
> This kernel does not support a non-PAE CPU.
> dpkg: error processing
> /var/cache/apt/archives/linux-image-3.5.0-17-generic_3.5.0-17.28_i386.deb
> (--unpack):
> subprocess new pre-installation script returned error exit status 1
> No apport report written because MaxReports is reached already
> Examining
> /etc/kernel/postrm.d .
> run-parts: executing /etc/kernel/postrm.d/initramfs-tools
> 3.5.0-17-generic /boot/vmlinuz-3.5.0-17-generic
> run-parts: executing /etc/kernel/postrm.d/zz-extlinux 3.5.0-17-generic
> /boot/vmlinuz-3.5.0-17-generic
> P: Checking for EXTLINUX directory... found.
> P: Writing config for /boot/vmlinuz-3.2.0-32-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-31-generic...
> P: Writing config for /boot/vmlinuz-3.2.0-30-generic...
> P: Writing conf...

> a test (for PAE support) in Software Updater prior to advertising a version
> update could have been done.

I just filed bug #1160346 for this exact reason. An upgrade leaving a broken system, after downloading 1.5GB+ of data and over 1000 new packages, is not really acceptable when it is possible (and easy) to check whether the CPU and installed kernel support PAE.