Ubuntu
realplayer package

Realplayer 10 crashes on use in Firefox

Bug #104984 reported by Neil Ord

This bug report was converted into a question: question #69745: Realplayer 10 crashes on use in Firefox.

6
Affects Status Importance Assigned to Milestone
realplayer (Ubuntu)
Invalid
Undecided
Unassigned

Bug Description

Realplayer 10, Ubuntu Edgy, Firefox 2.0.0.3

Downloaded realplayer_10.0.7-0.0_i386.deb from site given on ubuntu website / irc.
sudo dpkg -i realplayer_10.0.7-0.0_i386.deb is executed, and reports no errors.
Realplayer is opened from ubuntu menu and setup is completed.

Initially, trying to play real video in firefox leaves just a grey box where the media should be. Following ubuntu guide at:
https://help.ubuntu.com/community/RealplayerInstallationMethods?action=show&redirect=RealPlayerInstallationMethods
Symlinks in firefox plugins directory to libtotem-complex-plugin.* are removed. (obviously installing realplayer and running the setup should really do this anyway?)

Now, loading up site with realvideo temporarily shows an embedded realplayer window. Within approx. 5 seconds, this disappears back to the grey, and an error appears, informing that realplayer.bin has crashed.

  - Playing .ram file directly using 'open location' in realplayer window works perfectly

 - In Firefox, Edit>Preferences>Content>Manage, no realmedia filetypes are listed. I don't know whether they should be, or not, but info. included for completion.

- about:plugins, after removal of libtotem-complex plugins, shows:

=======================================

Helix DNA Plugin: RealPlayer G2 Plug-In Compatible

    File name: /usr/lib/mozilla/plugins/nphelix.so
    Helix DNA Plugin: RealPlayer G2 Plug-In Compatible version 0.4.0.581 built with gcc 3.2.0 on Feb 1 2006

MIME Type Description Suffixes Enabled
audio/x-pn-realaudio-plugin RealPlayer Plugin Metafile rpm Yes
=======================================

See original description
Neil Ord (neil-explodingpanda)
description: updated
Revision history for this message
Neil Ord (neil-explodingpanda) wrote : Crash Report
Revision history for this message
Neil Ord (neil-explodingpanda) wrote : Firefox about:plugins output html & CSS
Revision history for this message
John Vivirito (gnomefreak) wrote :

Assigning to noone so someone that knows it better can look into it. can you try the realplayer.bin maybe?

Changed in realplayer:
assignee: gnomefreak → nobody
status: Unconfirmed → Needs Info
Revision history for this message
Neil Ord (neil-explodingpanda) wrote :

Can now confirm it's the same problem if I install from the .bin from realplayer.com

Neil Ord (neil-explodingpanda)
Changed in realplayer:
status: Needs Info → Confirmed
status: Confirmed → Needs Info
Neil Ord (neil-explodingpanda)
Changed in realplayer:
status: Incomplete → Confirmed
Revision history for this message
Ken Hart (kenhart-rsw1) wrote :

Pretty well the same as the above - problem and actions taken. Also an Edgy user. Also temporary realplyaer window in grey like original grey space. Also same error message after about 5-7 seconds.

Revision history for this message
Richard Mace (richard-mace-btinternet) wrote :

Same here but on gutsy.

Revision history for this message
Micah Gersten (micahg) wrote :

Thank you for taking the time to report this bug and trying to help make Ubuntu better. However, it seems that you are not using a software package provided by the official Ubuntu repositories. Because of this the Ubuntu project can not support or fix your particular bug. Please report this bug to the provider of the software package. Thanks!

If you are interested in learning more about software repositories and Ubuntu the following pages should be informative:

1. http://www.ubuntu.com/community/ubuntustory/components - information about Ubuntu repositories
2. https://help.ubuntu.com/community/Repositories - information regarding managing repositories

We are closing this bug report and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs .

Changed in realplayer (Ubuntu):
status: Confirmed → Invalid
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