Ubuntu
cups-filters package

[Precise] Page scaling appears to be processed twice, when printing multiple pages per side

Bug #1002813 reported by Tommi Mikkola on 2012-05-22

26

This bug affects 5 people

Affects		Status	Importance	Assigned to	Milestone
	cups-filters (Ubuntu)	Fix Released	High	Unassigned
	Precise	Won't Fix	High	Unassigned	Ubuntu precise-updates

Bug Description

Description: Ubuntu 12.04 LTS
Release: 12.04
cups:
Installed: 1.5.2-9ubuntu1

While printing multiple pages per side on Precise (upgraded from Oneiric) to a Konica-Minolta Bizhub 452, it appears that page scaling is applied twice. Thus two pages per side results in an output with four pages per side, four pages per side results in an output with sixteen pages per side etc. Print preview shows an expected result, i.e. four page document with two pages per side results in a two page preview. The printing of multiple pages per side worked flawlessly in Oneiric.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: cups 1.5.2-9ubuntu1
ProcVersionSignature: Ubuntu 3.2.0-24.38-generic 3.2.16
Uname: Linux 3.2.0-24-generic i686
NonfreeKernelModules: nvidia
ApportVersion: 2.0.1-0ubuntu7
Architecture: i386
Date: Tue May 22 14:24:04 2012
Lpstat: device for KONICA-MINOLTA-C652SeriesPS-P: lpd://lpd.hut.fi/t2040-psc1
MachineType: LENOVO 6460D8G
Papersize: a4
PccardctlIdent:
Socket 0:
no product info available
PccardctlStatus:
Socket 0:
no card
PpdFiles: KONICA-MINOLTA-C652SeriesPS-P: KONICA MINOLTA C652SeriesPS(P)
ProcEnviron:
LC_TIME=fi_FI.UTF-8
LANGUAGE=en_US:en
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/tcsh
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-24-generic root=UUID=3c92690a-ad08-4652-82d6-e331f569c777 ro quiet splash vt.handoff=7
SourcePackage: cups
UpgradeStatus: Upgraded to precise on 2012-04-26 (26 days ago)
dmi.bios.date: 11/14/2008
dmi.bios.vendor: LENOVO
dmi.bios.version: 7LETC5WW (2.25 )
dmi.board.name: 6460D8G
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr7LETC5WW(2.25):bd11/14/2008:svnLENOVO:pn6460D8G:pvrThinkPadT61p:rvnLENOVO:rn6460D8G:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 6460D8G
dmi.product.version: ThinkPad T61p
dmi.sys.vendor: LENOVO

Tags:

Revision history for this message

Tommi Mikkola (tommi-mikkola) wrote on 2012-05-22:

#1

BootDmesg.txt Edit (72.5 KiB, text/plain; charset="utf-8")
CupsErrorLog.txt Edit (3.5 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (123.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.0 KiB, text/plain; charset="utf-8")
Locale.txt Edit (333 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (18.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (590 bytes, text/plain; charset="utf-8")
PrintingPackages.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (123.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (281.6 KiB, text/plain; charset="utf-8")

Revision history for this message

Launchpad Janitor (janitor) wrote on 2012-06-01:

#2

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in cups (Ubuntu):
status:	New → Confirmed

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-06-04:

#3

Please follow the instructions of the sections "CUPS error_log" and "Capturing print job data" on https://wiki.ubuntu.com/DebuggingPrintingProblems and also attach the PPD file for your printer (in /etc/cups/ppd/, /etc/cups/ppd/KONICA-MINOLTA-C652SeriesPS-P.ppd for Tommi).

Please do not compress the files and do not package them together. Please attach them one by one, no problem if you create several postings by that.

Changed in cups (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

Matthias Bläsing (mblaesing) wrote on 2012-06-04:

#4

PPD used for the printer Edit (131.4 KiB, text/plain)

My printer is a Samsung ML 2850 ND network printer and it's attached via the exposed ipp queue.

Revision history for this message

Matthias Bläsing (mblaesing) wrote on 2012-06-04:

#5

Print job data Edit (126.9 KiB, application/pdf)

Print job captured as requested. This is the result from trying to print DebuggingprintingProblems-Website from firefox mit a 2 pages on 1 sheet setting. The result is 4 pages on 1 sheet, left to right, bottom to top.

Revision history for this message

Matthias Bläsing (mblaesing) wrote on 2012-06-04:

#6

error.log with loglevel debug Edit (183.8 KiB, text/plain)

Roberto Mosca (robmosca) on 2012-06-06

Changed in cups (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

thw24 (thw24) wrote on 2012-08-10:

#7

troubleshoot.txt Edit (153.4 KiB, text/plain)

see Matthias Bläsing (mblaesing) wrote on 2012-06-04: #5

Revision history for this message

Matthias Bläsing (mblaesing) wrote on 2012-08-21:

#8

I looks like pdftops is broken. I followed this forum post:

http://ubuntuforums.org/showpost.php?p=11965390&postcount=952

this fixed my issue - I can now correctly print n-up with (n = 2 and n = 4).

Revision history for this message

Till Kamppeter (till-kamppeter) wrote on 2012-10-12:

#9

Should be fixed in cups-filters 1.0.24-1 in Quantal.

affects:	cups (Ubuntu) → cups-filters (Ubuntu)
Changed in cups-filters (Ubuntu):
importance:	Undecided → High
status:	Confirmed → Fix Released
Changed in cups-filters (Ubuntu Precise):
status:	New → Triaged
importance:	Undecided → High
milestone:	none → precise-updates

Revision history for this message

Ludwig Cornelius (t-d-l-c) wrote on 2015-01-29:

#10

This Problem is not printer specific. It also occurs with the cups-pdf printer and gtk2-based applications like Firefox or Evince. For a Firefox bug see:
https://bugzilla.mozilla.org/show_bug.cgi?id=1072318

I can print correctly 2 on 1 in Firefox if I copy the pdftops binary from Ubuntu 14.04 to our Ubuntu 12-derivate. But I guess this kind of bug fixing could have side effects.

Anyway, I can confirm that pdftops matters.

Revision history for this message

Steve Langasek (vorlon) wrote on 2021-10-14:

#11

The Precise Pangolin has reached end of life, so this bug will not be fixed for that release

Changed in cups-filters (Ubuntu Precise):
status:	Triaged → Won't Fix

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