Baltix

mobile broadband modems not available

Bug #736974 reported by Eshwar Andhavarapu on 2011-03-17

This bug affects 3 people

	Status	Importance	Assigned to
Connection Manager	New	Undecided	Unassigned
Network Menu	Invalid	Undecided	Unassigned
Baltix	New	Undecided	Unassigned
ofono (Ubuntu)	Invalid	Undecided	Unassigned

Bug Description

Recently installed indicator-network, connman and ofono

and i've noticed we cannot initiate a 3g modem connection from the indicator applet. going on to network settings in the indicator, and clicking on mobile broadband also does not help as only a blank area listing networks is displayed but no options to add, connect, etc are possible. what's happening?

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: connman 0.70-0ubuntu1+ind1+r3341+201103150907
ProcVersionSignature: Ubuntu 2.6.38-6.34-generic 2.6.38-rc7
Uname: Linux 2.6.38-6-generic x86_64
NonfreeKernelModules: wl nvidia
Architecture: amd64
CRDA: Error: [Errno 2] No such file or directory
CrashDB: connman
Date: Thu Mar 17 18:36:03 2011
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110208)
MachineType: Dell Inc. Vostro 3700
ProcEnviron:
LANGUAGE=en_ZA:en
LANG=en_ZA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-6-generic root=UUID=5b1a2a05-4d2d-4413-bcc0-d564e15dd1ba ro quiet splash vt.handoff=7
SourcePackage: connman
ThirdParty: True
UpgradeStatus: Upgraded to natty on 2011-02-16 (28 days ago)
dmi.bios.date: 10/25/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A10
dmi.board.name: 07VWR8
dmi.board.vendor: Dell Inc.
dmi.board.version: A10
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: A10
dmi.modalias: dmi:bvnDellInc.:bvrA10:bd10/25/2010:svnDellInc.:pnVostro3700:pvrA10:rvnDellInc.:rn07VWR8:rvrA10:cvnDellInc.:ct8:cvrA10:
dmi.product.name: Vostro 3700
dmi.product.version: A10
dmi.sys.vendor: Dell Inc.
no_proxy: localhost,127.0.0.0/8,*.local

See original description

Tags:

Revision history for this message

Eshwar Andhavarapu (eshwar.andhavarapu) wrote on 2011-03-17:

BootDmesg.txt Edit (62.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (632 bytes, text/plain; charset="utf-8")
IfupdownConfig.txt Edit (114 bytes, text/plain; charset="utf-8")
IpAddr.txt Edit (744 bytes, text/plain; charset="utf-8")
IpRoute.txt Edit (300 bytes, text/plain; charset="utf-8")
IwConfig.txt Edit (279 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.6 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (630 bytes, text/plain; charset="utf-8")
PciNetwork.txt Edit (1.3 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.2 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.5 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (175 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (134.6 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (310.7 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (2.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Kalle Valo (kvalo) wrote on 2011-03-23:

Difficult to say yet what's wrong. Here's a list to check:

1. Check that ofono is installed

2. What is your modem's usb id? You can check it with lsusb:

https://wiki.ubuntu.com/ConnMan/ReportingBugs

3. Debug log will help a lot, just run:

indicator-network-debug start

More info here:

https://wiki.ubuntu.com/ConnMan/Debugging

Revision history for this message

Eshwar Andhavarapu (eshwar.andhavarapu) wrote on 2011-03-23:

I'll help you out with this when i boot back to natty. Lucid is a lifesaver!

Have another modem that I can also test so we'll have two use cases sorted out.

Are we maintaining a separate list for Connman compatible 3G modems from those of the NetworkManager ones? Might be better if its the same list modified in some way. that way easier to find out if a modem works on one or both.

description:

updated

Revision history for this message

Mathieu Trudel-Lapierre (cyphermox) wrote on 2011-04-26:

The specific 3G modem you are using is probably not supported. Any way you could clarify which device model and brand it is, and if possible the USB or PCI ID for that device? Then we'll make this bug clearly about that specific device and fix it; other devices can have separate bug reports.

Revision history for this message

Eshwar Andhavarapu (eshwar.andhavarapu) wrote on 2011-04-27:

I tried it with a Huawei E1750

i believe the lsusb thing puts it as 12d2:1446. But it works under usb-modeswitch perfectly. So i am not sure if it is still relevant

Revision history for this message

Mathieu Trudel-Lapierre (cyphermox) wrote on 2011-12-21:

There needs to be support both at the usb-modeswitch level (to switch the modem to the right mode) and at the ofono level (to know how to talk to it to connect, etc.)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2011-12-21:

Status changed to 'Confirmed' because the bug affects multiple users.

Revision history for this message

Mathieu Trudel-Lapierre (cyphermox) wrote on 2011-12-21:

Moving to Ubuntu package; this bug will need to be re-triaged to confirm and report upstream.

Eshwar, is there any additional information you could add to this bug report, such as debugging information for Ofono and ConnMan (see comment #2 from Kalle). Since we can't start working on this bug report until we have more data, I'm marking this "Incomplete".

Thanks!

Launchpad Janitor (janitor) on 2011-12-21

Changed in ofono (Ubuntu):
status:	New → Confirmed

Mathieu Trudel-Lapierre (cyphermox) on 2011-12-21

affects:	ofono → ofono (Ubuntu)
Changed in ofono (Ubuntu):
status:	New → Incomplete

Revision history for this message

Eshwar Andhavarapu (eshwar.andhavarapu) wrote on 2011-12-21:

Hi Mathieu,
Well that would be a problem. As you can see I reported this in March or so. Since then I have moved on to Oneiric Ocelot. I also didn't install Ofono and connman this time because of the experience I had with it leading to said bug. So I am not sure how I can help you now. I don't think a virtual machine would be a good reliable test since access to USB, etc is a little different there isn't it?

Ted Gould (ted) on 2013-09-11

Changed in indicator-network:
status:	New → Invalid

Tony Espy (awe) on 2014-05-29

Changed in ofono (Ubuntu):
status:	Incomplete → Invalid

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