Problems reporting a bug
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Apport |
New
|
Undecided
|
Unassigned | ||
apport (Ubuntu) |
Confirmed
|
Wishlist
|
Unassigned |
Bug Description
This is a usability issue, not a software bug.
Bug #1249305 refers: (LibreOffice Calc frozen)
My problem was not knowing the package name:
The HELP that told me to use ALT-F2 could usefully have told me the application package names current in the stack for me to choose from. My initial guess was not recognised after a long search!
Not knowing the name, I tried ubuntu-bug with no argument. Nothing.
After re-reading the help I used ps to find the PID (hardly a user facility!) & used the PID as the argument.
May I suggest a drop down package selector based on the applications using the largest open files in user space could help the reporting process.
Thanks
DrC
PS Is it deliberately hard to find how to report a bug on opening a new Launchpad window? I failed, and only got here by using 'open in a new window" on the bug report you opened automativcally for me.
Information hand pasted from bug #1249305:
DistroRelease: Ubuntu 12.04
Package: Help
ProcVersionSign
Uname: Linux 3.2.0-55-generic x86_64
ApportVersion: 2.0.1-0ubuntu17.6
Architecture: amd64
Date: Fri Nov 8 10:55:01 2013
EcryptfsInUse: Yes
ExecutablePath: /usr/lib/
MarkForUpload: True
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
SourcePackage: libreoffice
UpgradeStatus: Upgraded to precise on 2013-10-01 (37 days ago)
Changed in libreoffice (Ubuntu): | |
importance: | Undecided → Wishlist |
affects: | libreoffice (Ubuntu) → apport (Ubuntu) |
Status changed to 'Confirmed' because the bug affects multiple users.